About Us: We are a leading wholesale distributor of high-quality building materials, serving customers throughout California and out-of-state. We take pride in delivering exceptional products and customer service, and we're looking for a dedicated customer service staff member to join our team.
Position Overview:
We are looking for a Customer Service Staff. This individual will play a crucial role in providing excellent service to our customers, including order processing, order verification, shipping coordination, and addressing inquiries.
Responsibilities:
l Greet and assist customers in person, via phone calls, email, and fax.
l Receive and accurately process customer orders through various channels.
l Enter orders into our system with precision and attention to detail.
l Double-check orders for accuracy when they are prepared and when customers arrive for pickup.
l Coordinate shipping arrangements for customers as needed, ensuring timely and cost-effective delivery.
l Summarize shipping costs and provide this information to the management.
l Address customer inquiries, concerns, and requests promptly and professionally.
Qualifications:
l Previous customer service experience is preferred.
l Strong communication skills, both written and verbal.
l Excellent organizational skills and attention to detail.
l Proficiency in computer systems and order processing software.
l Ability to multitask and work efficiently in a fast-paced environment.
l Friendly and customer-focused attitude.
l Problem-solving skills and the ability to handle customer inquiries effectively.
Benefits:
l Competitive hourly wage.
l Opportunities for professional growth within the company.
l Employee discounts on our products.
l A supportive and collaborative team environment.
How to Apply: Please submit your resume detailing your relevant experience to oa@gotontiles.com.
