Mike Diamond Plumbing in the Los Angeles and Orange County, CA areas is looking for experienced
Plumbing Sales Specialists (PSSs) to join our successful growing team. We are proud of our more than
40-year history, but it’s our future that has us so excited! With us you will be able to grow your career
and control your financial opportunities. We provide 100% of your leads – We need you to close them! If
you are self-motivated with a desire for high earning potential, we want you on our team!
Our PSSs earn between $90,000-$150,000 (our top performers earned more than $200,000)
We prefer professionals in the Skilled Trade business model: Plumbing, HVAC, Electrical, Residential/in-
home sales experience. With your years of industry experience, you can provide a thorough analysis of
plumbing systems, use the right phrases, tips and techniques, to ensure your efforts in nurturing
prospects amount to sealing sales deals.
You’re friendly and helpful, you maintain contact with customers via calls and emails to establish
rapport and ensure satisfaction. You are persuasive without being pushy, and with your knack for
negotiating, you easily turn those leads into deals.
As a Plumbing Sales Specialist you play an important role in building customer relations and maximizing
our revenue stream.
Valid driver’s license and a good driving record.
This PSS position has a typical schedule of Monday – Friday, 8am – 5pm
Additional hours may occasionally be necessary to wrap up the day’s work
Responsibilities:
Maximize our team’s sales potential by enhancing their cross-selling abilities, ensuring that we are
providing premium customer service experience and following the Mike Diamond Process.
Working with our customers in their homes and educating them about potential solutions and
proactively seeking out customer feedback that you use to improve our processes.
Coach, train, and develop technicians to increase work and sales skills.
Coordinate with our technicians to expedite the negotiation process and ensure the job is completed
as promised.
Work closely with our technicians, providing guidance and training to help them achieve set
performance goals.
Coordinate with operations manager to implement procedures to streamline our workflow and
increase productivity.
Attend weekly meetings to discuss previous weeks’ achieved results and strategize about how to
connect with potential customers, meet objectives and increase revenue.
Roleplay the call with every technician before the service call. Work with technician to establish
customer relationships.
Coach technicians throughout their calls, leading them to a successful outcome on every call and
providing 5-star customer service.
Monitor the progress of the technician during the inspection/diagnostic.
Verify and enforce technicians’ accurate utilization of required digital forms, pictures, paperwork,
and field software and discuss finding of those pictures with the technician.
Conduct post-call follow-ups for customer satisfaction and capture any lost revenue potential as
needed.
Besides unlimited earning potential, this sales position offers:
Commissioned opportunity uncapped
$100k + earning potential, our average PSSs earn $120K
Partnered customer finance options.
Company vehicle and Gas card (Dispatch from home opportunities)
Smart phone and computer/tablet
Company wide sales recognition program
Potential fast-track your career into management – General Sales Manager!
Benefits
Paid time off & paid holidays
Medical, dental, vision and prescription insurance (Aetna and Kaiser plans)
401(K) Retirement plan with company match up to 25%
Company-paid life insurance policy
Continuous Training for your Professional Development
Annual discretionary bonus
Requirements
3+ years of experience in a lead or supervisory role with responsibility for the productivity or
development of others
5+ years of progressive sales and/or operational experience in Plumbing.
5+ years of technical plumbing experience
Excellent negotiation, communication, and presentation skills
Able to operate in a dynamic, fast-paced environment and adapt to a changing environment.
Ability to think both strategically and execute against day-to-day objectives.
Demonstrated ability to relate to people at all levels and to communicate both on a technical
and non-technical basis.
