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EXPERIENCED VETERINARY RECEPTION LEAD, FULL-TIME
JOB SUMMARY:
Village Park Animal Hospital seeks a bright, professional and experienced individual to fill the position of Lead Receptionist in our beautiful and fast growing, fast paced, animal hospital in La Quinta, CA. If you are seeking a leadership role in an effective team that allows you to put your love of pets and people to work, this may be your new work home! Please review the requirements and complete job description below before submitting your application.
Learn, Contribute and Make a difference! If you are looking for an exciting, rewarding career, in a veterinary practice, look no further. If you aim to make a difference in the lives of animals and their owners and your team, we would like to talk to you.
We are an AAHA certified veterinary hospital located in beautiful La Quinta. We strive to provide exceptional animal care and A+ service to our clients in our growing hospital.
WHAT YOU'LL DO:
· Work closely with your Reception team as lead coordinator to ensure team cohesiveness, compliance and provide excellent customer service.
· Working with our team you will be integral in providing care for our clients and their pets, as well as helping us improve how we deliver our best care and service.
· Help us grow as a team of caring veterinary professionals, working to exceed the expectations of our clients while providing excellent patient care, in a fun and supportive environment.
· Learning new skills, working hand in hand with caring team members in a challenging environment.
REQUIREMENTS AND EXPERIENCE:
Ability to work a full time, position will require some opening, closing and weekend shifts as staffing and management direct.
At least 2 years in the Veterinary Hospital industry
Cornerstone/Smartflow experience preferred (not required)
At least 2 years in a customer service lead position
ESSENTIAL FUNCTIONS:
Provide guidance and direction to subordinates.
Motivate and inspire the receptionist team to provide high quality care.
Maintain effective employee-lead communication.
Work well with all team members throughout the hospital.
Oversee the screening and assembly of veterinary records and files for use.
Professionally administer phone calls.
Requires strong communication and client service skills.
Opening and/or closing shifts.
Ability to multi-task.
Collect client fees.
Perform a variety of clerical duties.
Regular attendance and timeliness are essential.
The employee must be able to occasionally lift and/or move up to 50 pounds.
Perform other essential functions as assigned.
RESPONSIBILITIES AND DUTIES:
The Reception Lead helps train, lead/coordinate, and assist receptionists, as well as encompassing all of the duties of a receptionist. The Reception Lead is under the direct guidance and supervision of upper management. This position is a full-time role, with weekend and late night requirements.
The Reception Lead uses initiative in carrying out recurring assignments independently without specific instruction, but refers deviations, problems, and unfamiliar situations not covered by instruction to upper management for decision or help. Work is reviewed in terms of adequacy of services provided and accuracy.
SKILLS AND KNOWLEDGE
Strong communication, leadership and motivation skills. Knowledge of principles and processes for providing client and personal services. Ability to show unbiased judgment when managing people. Possession of strong organizational skills. Excellent verbal and written communication skills. Possess exceptional interpersonal communication skills. Knowledge of the spelling and meaning of commonly used terminology of veterinary medicine to accurately record results of tests and file veterinary medical reports according to alpha, numeric or subject matter headings. Requires strong client service skills. Considerable tact and diplomacy is required. Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Critical thinking - Understanding logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Ability to work independently on assigned tasks as well as to accept direction on given assignments. Knowledge of computers and relevant software applications including Cornerstone, SmartFlow, MS Office (Word), Google, Care Credit, managing files and records, and other office procedures.
PHYSICAL EFFORT
The physical demands described here are representative of those that must be met by an employee to successfully perform the primary functions of this job. Frequently position self and move about the reception area, use office machinery such as fax machines and computer, and assist clients with merchandise. Often moves inventory to stock shelves. Frequently handling 30 pounds and occasionally handling 50 pounds. Often transports patients to weigh on scales Frequently required to communicate with clients, team members and associates. Must be able to exchange accurate information.
WORK ENVIRONMENT
While performing the duties of this job, the employee is exposed to hazards associated with aggressive patients; hazards associated with infected animals and controlled substances; exposure to unpleasant odors and noises; exposure to bites, scratches and animal wastes; possible exposure to contagious diseases.
BENEFITS
Compensation is dependent upon experience. Full time employees will qualify for benefits including health insurance, dental insurance, vision insurance, 401K, pet care discounts, vacation and sick leave. We are a drug free workplace and any offer of employment may be contingent on drug test. Background screening and proof of vaccination are REQUIRED.
NOTE: Job description and responsibilities may not cover all aspects of your duties.
COVID-19 considerations: COVID-19 VACCINATION AND MAINTENANCE OF VACCINE REQUIRED. PROOF OF VACCINATION REQUIRED. Face masks required at all times. Social distancing enforced. Face shield required for interaction with clients, even while social distancing. Temperature check on entry. Comprehensive cleaning per department.
BE SURE TO ATTACH YOUR RESUME FOR OUR REVIEW.
