JOB SUMMARY:
The Assistant Manager is responsible for fostering and developing an exciting, positive, results-based environment for the restaurant. The Assistant Manager must be pro-active in providing hands-on operations and HR support to the staff via regular on the floor mentoring and coaching. Accurately completing administrative operations, HR, and payroll processes are also a key function of this role. As a member of the management team, this position is accountable for immediately notifying HR of any reports or suspicions of harassment, discrimination, or retaliation. This position must carry out all management duties in accordance with the company guidelines, and state and federal law. Our General Managers oversee daily operations while delivering great experiences to every guest every time they visit us. We encourage our team members to be well-rounded and willing to do whatever it takes to keep us running smoothly. No matter what position you start in with us, you will have the opportunity to be cross-trained and will be encouraged to take on different positions within our team.
The Assistant Manager oversees operations and job duties such as responding to inquiries, resolving issues or concerns. The Assistant Manager has the primary objective of driving the vision for company and customer standards. The Assistant Manager is accountable for shaping and delivering the business’s production in order to drive the overall performance of the department. The Assistant Manager balances company and customer demands with delivery and execution. The Assistant Manager ensures that our products and services meet all necessary requirements before they reach the consumer. The Assistant Manager oversees cost effectiveness, productivity, and the provision of company and customer demands that nurture continuous improvement. The Assistant Manager is responsible for implementing quality assurance principles and practices throughout the company.
SUPERVISORY RESPONSIBILITIES:
Recruits, interviews, hires, and trains new staff.
Oversees the daily workflow of the department.
Provides constructive and timely performance evaluations.
Handles discipline and termination decisions of employees in accordance with company policy.
Monitor and resolve issues.
Direct workload distribution.
Managing both internal and external relationships on behalf of the department.
Maintain, manage, and upkeep all filing systems for required employees and departments.
Communicate effectively with staff, volunteers, supervisors, and senior management.
Submit incident and workers compensation reports as needed.
Oversee and audit operational systems and facilities.
Communicate job expectations.
Create performance goals and standards.
Create processes, procedures, instruction manuals and end user training tools.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Establishes and oversees the adoption of the support department’s vision, goals, and objectives at all levels.
Provide leadership and direction to the entire department.
Report violations of required OSHA and general safety rules.
Ensure staff is receiving legally required breaks and overtime approvals.
Identify, acknowledge, motivate, and lead by example for employees.
DUTIES/RESPONSIBILITIES:
Follow standards of service/mystery shop standards with each and every guest, each and every time.
Be a Creative Problem Solver-do what’s needed to make the guest happy.
Attend all scheduled staff meetings and supplemental training sessions, being attentive and taking notes when appropriate.
Arrive to work on time and consistently follow shift schedule.
Be familiar with and follow all safety protocol including emergency, COVID, health department/food safety, and alcohol awareness.
Maintain a positive work atmosphere by acting and communicating in a manner that promotes harmony with guests, co-workers and management.
Reports directly to the General Manger.
Organizes and directs operations to maximize profitability while upholding the company's values, policies, quality and guest experience standards.
Builds and leads a high-performing team: sources and hires, effectively trains, motivates, evaluates, develops and retains talent.
Oversees day-to-day operations, optimizing schedules and the deployment of the team to minimize labor costs and maximize sales.
Ensures the team always offers a consistent, high level of service to all guests.
Executes strategies around pricing, merchandising, new products and promotions aimed at increasing efficiencies and driving sales.
Analyzes and takes responsibility for the financials with a focus on COGS and labor.
Prepares weekly updates and collaborates with management and owners to plan activities and achieve all goals.
Estimates food and beverage needs, and requisitions or purchases food, beverage, supplies, and equipment; receives and checks orders to ensure that they adhere to specifications.
Assists with colleague payroll and scheduling.
Coordinate daily pre-shift to communicate daily specials and offerings.
Actively manage the F&B operations, quality of service and interact with guests and staff during operations.
Follow-up with unsatisfied guests and handles complaints.
Assist with Special Events coordination, set-up and management.
Maintain compliance with policies, procedures, and standards.
Assist with completing daily, weekly, and monthly management administrative duties including operations reports, financial documentation, guest correspondence, human resources / staff management paperwork, operations evaluations, standard operating procedures, safety, and sanitations checklists, ordering and inventory documentation, and PR/marketing tasks.
Protect establishment and patrons by adhering to sanitation, safety, and alcohol control policies. This includes any COVID Guidelines/Protocols as applicable to location.
A team player with a positive attitude.
Quick and flexible learner.
Attention to detail.
Communication and collaboration skills.
Advanced food, kitchen equipment and prepping knowledge.
Food handler’s certification.
Lead the daily operations of café and market.
Welcome and connect with every guest, provide friendly and personable service.
Ensure staff are compliant with proper time clock practices (including breaks) as well as in the proper uniform.
Demonstrate thorough knowledge of all positions that you oversee and maintain the ability to cover each position as needed.
Maintain knowledge of all our menus & products and demonstrate knowledge of dietary/allergy information and proper food handling.
Operate a POS register to complete customer transactions.
Assist the General Manager with projects and administrative tasks.
Uphold health, safety, and sanitation guidelines through leading by example as well as coaching and correcting staff.
Collaborate with and support fellow team members.
Ensure product displays are full and properly maintained.
Communicate effectively with the kitchen and front of house teams and embody an environment of teamwork.
Handle varying levels of business volume with composure & a positive attitude and support team members so they can do the same.
Ensure the team completes all opening and closing duties and assist with duties as needed.
Working with foods and beverages.
Manage direct reports.
Organize and review weekly progress.
Flexibility and willingness to adapt to changes.
Driven and self-motivated.
Maintain customer privacy, behave with open-mindedness and cultural sensitivity.
Contributes to long- and short-form integration proposals and topline concepts.
Oversee operational software and operations.
Support the team on all integrations and proposals.
Planning, designing, and executing projects.
Strong attention to detail and problem-solving ability.
Implement quality assurance standards and provide accurate feedback.
Ensure performance, reliability, functionality, and compatibility is up to company standards.
Patience and the ability to maintain a professional demeanor.
Performs other related duties as assigned.
Enforce health and safety precautions.
Follow all safety and state guidelines for preventing transmission of Covid-19 and other illnesses.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Ensure required employee health department material is updated; California Food Handlers certificate, manager Servsafe certificates.
Assist General Manager and Executive Chef with printing required employee documents and sending paperwork to HR.
Assist with food and beverage invoices.
Assist with daily and month end inventory and accounting paperwork as needed.
Assist GM with updating training material.
Assist GM with planning events and purchasing items for employee recognition.
REQUIRED SKILLS/ABILITIES:
Proficient with Toast POS system, or related software.
Proficient with Bamboohr for HRIS or related software.
Proficient with accounting and inventory and related software.
Restaurant / Lounge high volume experience required.
Strong liquor, wine & beer knowledge required.
Strong written, verbal, and non-verbal communication skills.
Proactive attitude with strong organizational and time management skills.
The ability to motivate and inspire others to work cooperatively to achieve a designated goal.
Flexible schedule - Willing and able to work shift duties that will include evenings, nights, weekends and holidays.
Strong problem-solving skills.
Knowledge of performance evaluation and budgeting concepts.
Understanding of quality standards and health & safety regulations.
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent sales and customer service skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Strong supervisory and leadership skills.
Ability to prioritize tasks and to delegate them when appropriate.
Ability to function well in a high-paced and at times stressful environment.
Proficient with Microsoft Office Suite, Adobe, Google Suite, or related software.
Ability to frequently lift, move and/or push up to 50 pounds without assistance.
Ability to sit, walk, climb up and down stairs repeatedly for extended periods of time.
Constant standing and bending.
Tasks will be performed using and in the proximity of coolers, stoves, and other hot equipment.
EDUCATION AND EXPERIENCE:
Bachelor’s Degree or equivalent.
4+ years of progressive experience in a technology, or related management role.
PHYSICAL REQUIREMENTS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to stand, sit, or walk for an extended period of time. The employee may frequently be required to stoop, kneel, and crouch for duration of shift (eight hours or longer). The employee will need to use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move and/or push up to 50 pounds without assistance.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be detail oriented, possess strong organizational and time management skills and the ability to multitask. Ability to work a flexible schedule including weekdays, weekends, holidays, and nights.
LANGUAGE SKILLS:
Ability to read and interpret documents such as e-mail communication, instant message communications, legal documents, license agreements, contracts, invoices, news articles, technical manuals, budgets, ledgers, purchase orders, financial, marketing, Inventory, shipping, and various reports. Ability to effectively present information, provide instructions and thoroughly answer questions in one-on-one and small group situations to other employees of the organization in English.
REASONING ABILITY AND COMPUTER SKILLS:
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Ability to efficiently use inventory, ordering & computer systems or applications and Microsoft Office programs.
BENEFITS:
A friendly, fun, positive work environment.
Paid time off.
Competitive wages including tips.
Medical, Dental, & Vision plan options available for part time and full time Team Members.
Holiday Premium: hourly employees who work on an observed holiday will be paid 1.5x their hourly wage.
401k, company matched contribution.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job in a typical office and warehouse environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK AUTHORIZATION:
United States Citizen or Alien Authorized to work in the United States.
EEO STATEMENT:
Jake’s is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Jake’s makes hiring decisions based solely on qualifications, merit, and business needs at the time.
