We are seeking a highly organized and customer-focused Office Services Lead to oversee the day-to-day delivery of office services operations within a  leading law firm. In this role, you will lead a team of 3-5 employees, directing workflow across key service areas including reprographics (printing, scanning, and copying), reception, mail services, hospitality, and general office support. You will be responsible for ensuring service excellence, managing priorities, resolving operational issues, and building strong relationships with both clients and team members.The ideal candidate will have proven supervisory experience, strong communication and leadership skills, and a hands-on approach to supporting a growing team. Experience in office services, corporate reception, and reprographics is essential, as is the ability to manage multiple requests, maintain high quality standards, and thrive in a fast-paced, client-facing environment. This is an excellent opportunity for a service-driven leader who enjoys developing people, improving processes, and delivering an exceptional workplace experience.Location: Stanford Research Park, Palo Alto, CA Contract: Permanent, full timeShifts: 40 hours per week, Monday-Friday, 8am-5pm with a 1-hour unpaid lunch breakWork model: Fully onsiteJob dutiesConduct time and absence for direct reports, including ensuring system accuracy and compliance with timekeeping policies and proceduresCommunicate with direct reports, manager and client on job or deadline issuesImmediately escalate operational problems or issues to Supervisor or ManagerHandle client concerns and be able to problem-solve resolutions in accordance with policies and proceduresIntake jobs by being able to interpret and understand all manners of client request, and coordinate workflow within the team, prioritizing jobs and delegating duties to associatesEnsure team provides outstanding service to client, while building strong customer relationships Produce required reports on scheduleAssist the team in completing large or more complex jobs (i.e. large numbers of requests or high volumes of incoming/outgoing activities, expansive administrative support requests)Conduct and oversee quality assurance process to maintain efficient workflow and assure client satisfactionMonitor workflow to ensure jobs are completed efficiently, accurately and within deadlines Assess incoming requests selecting the best equipment and/or resources for successful completionMake sure team follows standard operating proceduresTrain new employees on policies and proceduresLoad copiers with paper and toner as neededMaintain all logs and reporting documentation as requiredAdditional duties may include client or manager requests, such as setting-up conference rooms with audio/visual equipment and/or furniture configuration, mail and messenger services, food and beverage services, assist with reception coverage, manage multiple phone lines and/or visitor check-in, support large or complex projects, immediate client requests, etc.Must be able to lift up to 50 lbs. on a regular basisAdhere to Williams Lea policies in addition to client site policiesUse equipment and supplies in a cost-efficient manner
