Technical Support Specialist Location: Pasadena, CA Employment Type: Contract to Hire Workplace Type: Onsite Compensation: $25.00-$30.00 Vaccination Policy: Yes
Responsibilities:
Troubleshoot & support company wide IT hardware and software technologies
Assist IT Manager with maintaining IT infrastructure
Image, configure, deploy windows operating systems
Support and troubleshoot Windows & Mac operating systems
Support business applications (MS Office Suite, ERP, databases)
Act as liaison between external customers and company and resolve technical issues experienced by clients
Provide deskside and remote technical support for internal corporate employees
Train and guide internal users on best practices for using companywide technology
Ensure excellent customer service while supporting customers and internal employees
Requirements:
BS or AA in Computer Science or related field (preferred)
2 years of professional experience working in an IT Support focused role
Proficiency with MS Office Suite of products
Knowledge of Windows (7/10) and Mac Operating systems
Experience imaging Windows Operative Systems and migrating Windows OS from 7 to 10
Excellent written & verbal communication skills
Ability to demonstrate patience and empathy while troubleshooting technical issues employees are experiencing
Comfortable working onsite everyday
Nice to Have:
Experience supporting ERP systems such as SAP Business One
Knowledge of SaaS based database systems
Ability to analyze, extract, and query data in SQL
Familiarity with programming language (C#)
We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
