Front Door Hospitality
Steller’s Jay Gifts: Assistant Manager
About the Role:
As the Assistant Manager at Steller’s Jay Gifts, you’ll be instrumental in ensuring the store runs smoothly and successfully. You’ll partner closely with the store owner to support daily operations, guide and empower team members, and help deliver an exceptional customer experience. This role is perfect for someone who thrives in a leadership position, enjoys problem-solving, and loves creating a warm and welcoming environment for both customers and staff.
Key Responsibilities
Customer Experience & Sales
Deliver genuine, friendly, and informed customer service to every guest
Drive sales by understanding customer needs and expertly showcasing product features
Manage point-of-sale transactions and oversee online order processing and fulfillment
Cultivate a positive, engaging, and community-focused store atmosphere
Operations & Inventory
Open and close the store following established procedures and standards
Assist with inventory management: receiving, tagging, restocking, and maintaining the POS system
Monitor stock levels and proactively communicate restocking needs to the owner
Ensure the store is always clean, organized, and visually appealing
Leadership & Team Support
Assist with onboarding, training, and mentoring new employees
Supervise team members during shifts, ensuring smooth operations and task completion
Serve as the manager-on-duty in the owner’s absence
Create the staff schedule in the owner’s absence
Foster a respectful, professional, and collaborative team culture
Contribute creative ideas for in-store events, promotions, and enhancing the customer experience
Address minor performance or attendance concerns and escalate issues when necessary
Step in flexibly to cover various roles during staff shortages
Respond to customer inquiries and resolve issues with care and professionalism
Maintain compliance with food safety and retail regulations
Marketing & Community Engagement
Support social media efforts by contributing to content creation and community outreach
Assist in setting up displays, merchandising, and signage for seasonal promotions and events
Core Competencies & Skills
Strong organizational and problem-solving abilities
Leadership skills with the ability to guide and motivate a team
A service-first, customer-centric mindset
Attention to detail and accountability
Excellent communication skills (verbal and written)
Adaptability in a fast-paced environment
Shape
Requirements
1–2 years of experience in a team lead or supervisory role
Ability to stand and walk for extended periods
Able to lift up to 30 lbs. and perform tasks that require bending, reaching, and repetitive motion
Availability to work varied shifts, including weekends and holidays
Other Details:
This job description is intended to outline the general scope of responsibilities but is not exhaustive. We value open communication and collaboration and may adjust duties as needed to best support our team and business growth.
