The Director of Outlets is responsible for the strategic leadership, operational excellence, and financial performance of all food and beverage outlets, including The Restaurant, The Bar, In-Room Dining, and Pool Dining. This role ensures an exceptional guest experience that reflects the highest standards of luxury hospitality, while fostering a culture of accountability, collaboration, and continuous improvement.This leader serves as a key partner to the Executive Chef, Hotel Leadership Team, and Talent & Culture, driving performance through strong leadership presence, operational discipline, and a deep commitment to Auberge’s values and service philosophy.KEY RESPONSIBILITIESChampion Auberge’s culture, fostering an environment of trust, accountability, and engagement across all outletsLead, coach, and develop department leaders, building a high-performing and empowered management teamModel intentional communication and inspire teams to deliver warm, anticipatory, and personalized serviceDrive alignment with “Promises & Practices,” ensuring consistency in leadership behaviors and guest interactionsPartner with Talent & Culture to support recruitment, onboarding, training, and retention strategiesOversee daily operations of The Restaurant, Bar, In-Room Dining, and Pool to ensure seamless execution and service consistencyEstablish, implement, and refine SOPs to improve efficiency, service delivery, and overall guest satisfactionMaintain Forbes 5-Star and Michelin-level standards across all outletsEnsure compliance with all health, safety, sanitation, and alcohol service regulationsCollaborate closely with culinary leadership to ensure alignment between kitchen and front-of-house operationsEnsure every guest interaction reflects luxury, personalization, and attention to detailActively engage with guests, handling escalations with professionalism, empathy, and urgencyMonitor guest feedback and implement improvements to enhance the overall dining experience
 Partner with Sales, Events, and Concierge to ensure seamless coordination for group and VIP experiencesOversee financial performance of all outlets, including budgeting, forecasting, and cost controlDrive revenue through strategic initiatives, upselling, and innovative programmingAnalyze financial reports and KPIs to identify opportunities for improvementManage labor effectively, ensuring alignment with business levels while maintaining service excellencePartner with Finance on reporting, forecasting, and long-term planningLead performance management processes, including coaching, feedback, and disciplinary action when necessaryEnsure consistent application of policies, procedures, and California labor lawsIdentify talent and create development plans to support internal growth and succession planningSupport Management in Development (MDP) participants through coaching, mentorship, and exposure to outlet operationsPromote a culture of recognition, engagement, and continuous feedbackDevelop and execute outlet strategies aligned with overall hotel goalsIntroduce new concepts, programming, and service enhancements to elevate the guest experienceStay current on industry trends and continuously seek opportunities for innovationCollaborate cross-functionally to drive property-wide initiatives and operational improvements The starting range for this position is $120,000 - $130,000. This is the pay range for this position that Auberge du Soleil reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors, such as experience and education. 
