We are seeking a dynamic individual who thrives in a fast-pace environment to join our team as a Dispatcher.
This role involves planning, scheduling, and coordinating the delivery of products to customers' homes and/or businesses in an efficient and timely manner ensuring customer's satisfaction.
The ideal candidate should possess excellent communication skills, be adept at multitasking, and thrive in a fast-paced environment. Below is a detailed job description:
1. Scheduling and Coordination:
- Plan and schedule delivery routes and times to maximize efficiency and meet customer demands.
- Coordinate with delivery drivers and teams to ensure timely dispatch and delivery of orders.
- Assign Drivers to routes daily and ensure that all orders are sent to them in a timely manner
- Adjust schedules and routes in response to changing conditions, such as traffic, weather, or urgent customer needs.
2. Customer Service:
-Act as the primary point of contact for customers regarding delivery inquiries and issues, scheduling changes,
-Communicate delivery schedules, delays, and any other relevant information to customers.
-Address and resolve customer complaints and issues promptly and professionally.
3. Documentation and Record-Keeping:
-Maintain accurate records of all deliveries, including times, locations, and any issues encountered.
-Document customer interactions, including scheduling communications and any complaints or feedback received.
4. Coordination and Communication:
-Liaise with warehouse staff to ensure that orders are prepared and ready for delivery.
-Communicate any changes or updates to delivery schedules to relevant parties, including customers and drivers.
5. Compliance and Safety:
-Ensure that all delivery activities comply with company safety policies, and that drivers have the necessary tools.
-Provide regular updates to management on delivery operations and key performance indicators.
Overall, the Dispatcher ensures that the transportation company delivers goods efficiently and effectively, maintaining high levels of customer satisfaction and operational efficiency.
Qualifications:
High school diploma; additional education or certification in logistics is a plus.
Proven experience in dispatching, scheduling, or logistics coordination.
Excellent organizational and time-management skills.
Strong communication abilities, both written and verbal.
Proficient in using dispatch software and other relevant tools.
Ability to work effectively under pressure and adapt to changing priorities.
Familiarity with transportation regulations and procedures.
How to Apply:
Interested candidates are invited to submit their resume and cover letter. Please include "Dispatcher" in the subject line.
Our company is an equal opportunity employer.
