THIS POSITION IS FOR KNIESEL’S COLLISION – ROCKLIN
Kniesel’s Collision has been family-owned and operated by the Kniesel family since 1968 with a strong commitment to impeccable customer service and the highest standards of automotive repair. We have 11 state-of-the-art locations throughout Northern California serving Placer, Sacramento, and El Dorado counties.
Kniesel’s Collision is in search of new team members who are not just looking for a job, but rather a career with opportunities for advancement and exceptional incentives. Our culture is dynamic and team-based, providing excellent opportunities for a gratifying career in the collision industry.
Come join our family of automotive experts where you will be treated like family, not just a number!
Currently, we are seeking a full-time Customer Service Representative for our Rocklin facility, located at 4680 Pacific St., Rocklin, CA 95677
Why Kniesel’s? With over 56 years in the collision industry, we offer excellent benefits, including competitive pay plans, paid vacation time, paid sick time and impressive health benefits.
Essential Job Duties:
Answers multiple phone lines, discerning the caller's needs and transfers calls to appropriate staff or takes messages as required.
Responsible for scheduling estimate appointments and coordinating vehicles that are dropped off at the center;
communicating effectively with our call center to ensure a seamless claims process.
Facilitate the drop-off process for vehicles that are scheduled for repairs and obtain the necessary customer
authorizations.
Manages the reception area to ensure effective and timely telephone and mail communications, both internally and
externally, to maintain a professional image.
Create and maintain a clean, presentable front office environment.
Prioritized and performed several functions simultaneously and consistently while using different databases such as
Nexsyis, Outlook, Excel, and Arms.
Provide basic and accurate information in person and via phone/email.
Keeps updated records (including receipts) of office expenses and costs, when applicable.
Perform other clerical receptionist duties such as filing, photocopying, and faxing.
Maintain customer coffee/drink station.
Administrative performs other administrative/clerical-related duties as assigned.
Skill/Requirements:
Must align with Kniesel’s Core Values: WOW Customer Service. Integrity, Humility, Family, The Golden Rule, Quality
Must be at least 18 years of age.
Must have the ability to effectively communicate with others.
Must have effective written and oral communication skills.
Ability to work in a fast-paced environment.
Ability to prioritize and re-prioritize tasks.
Familiarity with Word and Outlook is required.
Ability to lift and move boxes, furniture up to 20 pounds.
Maintains a well-groomed, professional appearance.
Pay Range: $18-22 DOE
Job Type: Full Time
Schedule: Monday through Friday
Applying is simple! Just reply to this job posting or complete an online application: http://kniesels.com/careers/.
Kniesel's Collision is an Equal Opportunity Employer.
