Join Our Family at Kniesel's Collision - Now Hiring an Office Manager/Customer Service Representative for our Rocklin location!
Since 1968, Kniesel’s Collision has stood as a beacon of excellence in automotive repair. As a family-owned and operated business, we've built our reputation on exceptional customer service and the highest standards of automotive repair. Today, we're proud to serve Northern California with 12 state-of-the-art facilities across Placer, Sacramento, and El Dorado counties.
Are you seeking more than just a job? Do you want a career that offers growth, advancement, and meaningful incentives? At Kniesel’s Collision, we're looking for individuals ready to join our team-based culture. Here, collaboration and dynamism are the cornerstones of our work environment.
Become part of a family of automotive experts where every contribution is valued. We treat our employees with respect and integrity, recognizing each person as an integral member of the Kniesel’s Collision family. If you have a passion for the collision repair industry and are looking for a rewarding career, we welcome you to explore the opportunity to join us.
Immediate Opening: Full-time hybrid Office Manager/Customer Service Representative for our Rocklin facility, located at 4680 Pacific Street, Rocklin, CA 95677.
Why Choose Kniesel’s?
Over 56 years of excellence in the collision industry
Competitive pay plans
Paid vacation
Excellent health benefits package
Essential Job Duties:
Lead and supervise front-end staff, ensuring the delivery of exceptional customer service.
Minimum of 3 years in a customer-facing role.
2+ years of experience with Accounts Payable, Accounts Receivable, and Payroll preferred.
Answer and manage multiple phone lines, assess caller needs, and either transfer calls to the appropriate staff or take detailed messages.
Schedule estimate appointments and coordinate the drop-off of vehicles at the center.
Communicate effectively with the Call Center to ensure a smooth claims process.
Oversee the vehicle drop-off process for scheduled repairs.
Obtain necessary customer authorizations for repairs.
Enter receipts for cash, checks, EFTs, and credit cards.
Complete daily bank deposits by 4 p.m.
Post invoices and credits accurately.
Match statements and complete hand check stubs correctly.
Maintain accounts receivable, accounts payable, credits, & cash handling procedures per company standards.
Organize and maintain customer files and repair orders.
Perform additional administrative and clerical duties as assigned.
Must successfully pass all pre-employment screenings, including background checks and MVR (Motor Vehicle Record) checks.
Join our Kniesel's team and contribute to creating a seamless, efficient, and customer-focused environment.
Skill/Requirements:
Must align with Kniesel’s six Core Values:
1. WOW Customer Service
2. Integrity
3. Humility
4. Family
5. The Golden Rule
6. Quality
Must be at least 18 years of age.
Strong organizational and communication skills.
Proficiency in managing multiple tasks and deadlines.
Ability to work in a fast-paced environment; ability to prioritize and re-prioritize tasks.
with Word, Outlook, and Excel is required.
Ability to lift and move boxes, and furniture up to 20 pounds.
Maintains a well-groomed, professional appearance.
Kniesel's Collision offers team members a competitive total compensation package that consists of:
Highly competitive pay plans with select positions offering performance- based incentives.
Medical, Dental & Vision Health Benefits
Paid Holidays and Paid Personal Time
401(k) Savings program with a company contribution
Job Type: Full Time
Schedule: Monday through Friday
Pay Range: $25 - 28 hourly DOE
Applying is simple! Just reply to this job posting with your resume, or complete an online application: http://kniesels.com/careers/.
Kniesel's Collision is an Equal Opportunity Employer.
