Location: Remote
Job Type: Full Time, Independent Contractor
Pay Rate: DOE (this is an hourly position)
About Us: Busy Bee Advisors is a leading Accounting firm working with small business owners across the United States.
We strive to provide exceptional financial services to our diverse clientele. We pride ourselves on our accuracy, attention
to detail and commitment to client satisfaction. We are currently seeking a meticulous Bookkeeper to join our dynamic
team. BBA is proud to offer opportunities for professional development and growth along with a collaborative and
supportive remote work environment.
Job Description: We are seeking a dedicated and enthusiastic Remote Customer Service Specialist to join our team.
This role is crucial in ensuring that our customers receive exceptional service and support. As a Remote Customer
Service Specialist, you will be responsible for handling customer inquiries, resolving issues, and providing information
about our products and services.
Responsibilities:
- Willingness to provide feedback to management on concerns or challenges with other team members.
- Willingness to look for and share ideas that will benefit the overall client experience
- Provide prompt and professional assistance to customers via phone, email, or chat. Address inquiries and
resolve complaints efficiently.
- Identify issues and provide effective solutions to enhance customer satisfaction.
- Maintain a thorough understanding of our products and services to effectively assist customers.
- Accurately document customer interactions and feedback in our CRM system for future reference.
- Work with other team members and departments to escalate issues and improve service delivery.
- Gather customer feedback and report insights to management for continuous improvement.
- Participate in ongoing training to stay current with product knowledge and customer service techniques.
Qualifications:
- HS Diploma or higher
- Proven experience in prior remote work environment
-Prior Customer Service work experience
- Proficiency in GHL, QuickBooks Online and Microsoft Suite
-Willingness to submit to and pass a complete background check
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities and a customer-focused attitude.
- Ability to manage time effectively and work independently.
If you are passionate about helping others and have a knack for providing outstanding customer service, we
encourage you to apply for the Remote Customer Service Specialist position.
How to Apply:
Interested candidates should submit their resume and a cover letter outlining their relevant experience to
info@busybeeadvisors.com by March 15, 2025.
Please note as a direct contractor for BBA it is our company policy that you do not have outside bookkeeping clients aside from those directly assigned to you by BBA. BBA happily pays a referral fee for any prospects that become clients.
