Responsibilities: HVAC Service Dispatcher
1. Scheduling Service Calls: Coordinate with customers to schedule HVAC service and maintenance appointments
based on urgency, technician availability, and customer preferences.
2. Dispatching Technicians: Assign HVAC technicians to service calls, ensuring efficient allocation of resources and
timely response to customer needs.
3. Communicating with Technicians: Relay job details, customer information, and any special instructions to HVAC
technicians, ensuring they have all necessary information to complete the job successfully.
4. Monitoring Work Progress: Track technician locations and job statuses throughout the day, ensuring jobs are
completed on time and addressing any delays or issues that arise.
5. Customer Communication: Provide updates to customers regarding technician arrival times, job progress, and any
changes to the service plan.
6. Solving Problems: Address customer concerns, resolve scheduling conflicts, and provide solutions to ensure
customer satisfaction.
7. Maintaining Records: Keep detailed records of service calls, including customer information, job details, and
technician notes.
8. Coordinating Parts and Supplies: Arrange for the delivery of necessary parts and supplies to job sites, ensuring
technicians have the equipment they need to complete repairs.
9. Supporting Technicians: Provide administrative support to technicians, including assistance with paperwork,
invoicing, and documentation.
Qualifications:
1. Communication Skills: Strong verbal and written communication skills are essential for interacting with customers,
technicians, and other staff members effectively.
2. Organizational Skills: The ability to prioritize tasks, manage multiple schedules, and coordinate resources efficiently
is crucial in this role.
3. Problem-Solving Abilities: HVAC service dispatchers must be able to quickly identify and address issues that arise,
finding solutions to keep jobs on track and customers satisfied.
4. Technical Knowledge: While not always required, a basic understanding of HVAC systems and terminology can be
beneficial for accurately scheduling and dispatching service calls.
5. Customer Service Skills: A customer-focused approach is essential, as HVAC service dispatchers often serve as the
primary point of contact for customers and must ensure their needs are met promptly and professionally.
6. Computer Proficiency: Familiarity with computer software and scheduling systems is typically required for
managing service calls, updating records, and communicating with technicians and customers.
