JOB SUMMARY:
The Field Service Engineer I, reports directly to and works under the supervision of the Regional Service Manager. The Field Service Engineer l is responsible for proper installs, troubleshooting issues, and for maintaining products/equipment in order to ensure and retain the highest quality possible.
ESSENTIAL FUNCTIONS:
Identify, analyze, and repair product failures; orders and replace parts as needed
Provides consistent on-going support to customers through technical phone support, product installation, and service support to Customers in the field
Provide product feedback on any issues/trends observed in the field and assist in developing solutions
Responsible for reporting any observed deviations from established product quality standards and specifications to the Regional Service Manager
Responsible for reporting any delays in servicing the customer to the Regional Service Manager for escalation
Responsible for actively maintaining all necessary paperwork, emails, vendor credentialing, training, tools, supplies, parts, etc.
Responsible for informing Regional Service Manager of customer complaints and for knowing the Company’s Quality Policy, departmental objectives, and how the work performed impacts quality
Attends product specific training when required
Responsible for oversite of proper crating and uncrating of C-Arm’s
DEMO and clinical support for equipment at trade shows
Must follow company policy on corporate credit cards
Other tasks as assigned
BASIC QULAIFICATIONS:
Education:
Bachelor’s Degree preferred or at minimum an associate degree in Biomedical, electronics or related technical degree
Equivalent Military/government training will be considered
Experience:
Minimum 2 years’ experience as a Field Service Engineer with medical digital imaging systems and general fluoroscopy equipment
Advanced knowledge of digital and analog circuitry, medical digital imaging systems, and general fluoroscopy
General computer knowledge to include DOS, Microsoft Windows, Unix or Linux
Competencies: Additional Knowledge, Skills, Licenses/Certifications, Abilities & Personal Characteristics:
Must report company expenses incurred within the set company timeline
Must maintain a clean driving record, valid driver’s license and meet company insurability guidelines
Ability to work professionally with many different personalities
Must be willing to travel on a moment’s notice, domestic and international
Must be highly dependable and have a strong desire for problem solving
Must be able to successfully multi-task to meet deadlines
Ability to adapt and work efficiently in a rapidly changing dynamic environment with a willingness to manage multiple simultaneous projects
Must have effective communication skills
Must observe and follow all safety standards
Must follow all SOP’s and Work Instructions per policy
Working Conditions: Particular working conditions associated with this position.
Majority of the work is performed off site at a customer’s facility
Must be willing to work overtime as necessary
May require PPE and periodic exposure to low dose radiation
Must adhere to all customer vendor credentialing requirements when visiting healthcare facilities.
Notice: COVID-19 vaccination requirement
Employment in the Americas Region is conditional on the successful candidate providing acceptable documented proof of full vaccination against the COVID-19 virus or approval of a recognized exemption prior to employment start date. This employment requirement is subject to local, state and federal laws and public health orders governing the subject.
