At Kitchen428 Restaurant & Mojo's Lounge we are looking for a Restaurant Assistant Manager to help lead all aspects of our Front of House business. Assistant General Manager responsibilities include formulating overall strategy, oversee the dining room, check-in with customers, balance seating capacity, managing people, and ensuring customer service goals are met. To be successful in this role, you should be a thoughtful leader and a confident decision-maker, helping our people develop and be productive, while ensuring our profits are on the rise. We'll expect you to lead by example and uplift our staff during busy moments in our fast-paced environment. Ultimately, you will ensure our restaurant runs smoothly and customers have pleasant dining experiences.
Responsibilities
Coordinate daily Front of the House and Back of the House restaurant operations.
Ensure customer experience is achieved by leading FOH team members to follow our service standards
Deliver superior service and maximize customer satisfaction.
Respond efficiently and accurately to customer complaints.
Organize and supervise shifts.
Ensure employees work productively and develop professionally
Oversee day-to-day operations
Appraise staff performance and provide feedback to improve productivity.
Ensure compliance with ABC, health sanitation, and safety regulations.
Manage restaurant's good image and suggest ways to improve it.
Control operational costs and identify measures to cut waste.
Create detailed reports on weekly, monthly, and annual revenues and expenses.
Promote the brand in the local community through word-of-mouth and restaurant events.
Recommend ways to reach a broader audience (e.g. discounts and social media ads).
Train new and current employees on proper customer service practices.
Implement policies and protocols that will maintain future restaurant operations.
Always be looking for improvement opportunities
Qualifications
Proven work experience as an Assistant General Manager, Hospitality Manager or similar role.
Knowledge of spirits, wine and beer
Able to deal with guests in a professional manner
A passion for hospitality, a love for cocktails and a positive demeanor
Teamwork abilities and team player's mentality
Attention to details, cleanliness and safety
Patience and a hospitable customer-oriented approach
Excellent people skills with a friendly attitude
WEEKEND & EVENING AVAILABILITY IS A MUST.
40-50 hours a week
Benefits:
Free Manager Shift Meals
Health insurance
Paid time off
If you are interested, please email us with the following:
A copy of your resume
Tell us a bit about yourself
