✅ 1. Customer Service
Greet customers in a friendly and professional manner
Take customer orders accurately and answer menu questions
Suggest drinks or food items (upselling when appropriate)
Handle cash, credit card, and mobile payments
Maintain a clean and welcoming customer area
✅ 2. Drink Preparation
Prepare hot and cold beverages (coffee, espresso, lattes, teas, blended drinks, etc.)
Follow recipes and presentation standards consistently
Adjust beverage ingredients for dietary needs or preferences (e.g., dairy alternatives)
Keep bar stocked with milk, syrups, coffee beans, and other supplies
Calibrate and operate espresso machines, grinders, and brewing equipment
✅ 3. Food Handling (if applicable)
Heat or serve bakery and light food items
Follow food safety and hygiene guidelines
Label and rotate stock by expiration date
✅ 4. Cleanliness & Maintenance
Clean and sanitize workstations, machines, and customer areas regularly
Wash dishes, utensils, and brewing tools as needed
Restock supplies and notify supervisor of low inventory
Maintain cleanliness in lobby, counters, bathrooms (if part of duties)
✅ 5. Teamwork & Communication
Communicate clearly with team members and management
Assist coworkers during rushes or downtime
Report equipment issues or customer complaints professionally
Follow opening, closing, and shift procedures
