Vacancy expired!
Non-profit community health center is seeking a full-time Medical Patient Services Rep to work at our Auburn, CA clinic.
POSITION SUMMARY:
The primary focus of the Medical Patient Care Representative is to check patients in and out for all clinic disciplines, verify patient demographics and insurance eligibility information, enter or obtain information via Moonwalk, schedule appointments, answer all calls as presented, join the call center as needed, and other functions pertaining to patient flow with an emphasis on team-based care.
DUTIES AND RESPONSIBILITIES:
1. Greet patients and visitors in a courteous manner.
2. Check in and register patients; Obtain demographics and insurance information, verify insurance coverage, update changes to demographics and/or insurance information into the system accurately.
3. Coordinate patient/clinic flow ensuring patients are cared for in the most efficient manner.
4. Copy and scan all acceptable forms of ID, required third party information, i.e., Medi-Cal, Medicare, and private insurance cards.
5. Direct patients to eligibility personal as needed.
6. Assist in determining if a patient qualifies for any programs offered by the agency i.e., sliding scale, Family PACT, CDP.
7. Obtain the required signatures i.e., HIPAA and ABO.
8. Accurately schedule patients ensuring that schedule reflects appropriate clinician and effective use of clinical hours.
9. Monitors no-shows/cancellations for available access where same day appointments can be utilized.
10. Collect co-pays, SOC or other previous balance due.
11. Apply SOC payments received to the Medi-Cal website on the day of the visit.
12. Ensure validity of all Indian Verification, copy and scan all records.
13. Answer telephones, enter messages accurately into the EHR - refer to nurse for triage as needed.
14. Confirm and fast-track next day appointments addressing appointment time, insurance and Medi-Cal eligibility.
15. Maintains appropriate boundaries concerning advice and patient triage.
16. Communicates frequently with the clinic.al team regarding patient requests, scheduling issues or other aspects of duties.
17. Effectively maintains and protects the confidentiality of all medical records and patient information.
18. Attend seminars and trainings to maintain current knowledge of processes and systems.
19. Provide patients with a list of Community Resources when needed.
20. Provide Patient Wellness Handout at check-out to all patients.
QUALIFICATIONS:
1. One year experience in a Medical front office setting.
2. One year experience running eligibility for Medical, including knowledge of Medi-Cal, Medicare, Private Insurance and Workers Compensation.
3. High School diploma or equivalent.
4. Average proficiency using a computer to accomplish work.
5. Ability to prioritize work and complete it on a timely basis with minimal supervision.
6. Ability to deal with change and seek out opportunities to effect change to promote patient care.
7. Strong customer service approach to problem solving situations.
8. Ability to construct basic sentences in order to convey patient requests and messages in the EHR.
9. Basic knowledge of medical terminology.
10. Excellent people skills and customer service orientation.
11. Spanish speaking preferred.
12. Current and in good standing; CDL, vehicle insurance and DMV printout.
INDIAN PREFERENCE: Preference in filling vacancies will be given to qualified Indian applicants in accordance with the Indian Preference Act (Title 25, U.S Code, section 472 & 473). In other than the above, Chapa-De Indian Health Program, Inc. is an Equal Opportunity Employer.
To Apply go to:
http://atsod.com/j/s.cfm/P23
