The Treatment Coordinator’s main job responsibility is to clearly explain treatment options and related costs. The Treatment Coordinator is a liaison between the doctor and the patient and assists in the gathering of information about the new patient experience, as well as coordinating a treatment plan with the doctor and presenting it to the patient. They are knowledgeable about the treatment, and the timelines, and are prepared to negotiate financial arrangements with the clients. The Treatment Coordinator provides a calm and warm environment for patients who are otherwise anxious and concerned about “how to afford dentistry.” They also coordinate, as needed, with other offices who share in the care of our patients, making sure referrals and correspondence are received and followed-up on.
The Treatment Coordinator may also be responsible for some internal accounting duties that support the practice’s goals for profitability. They must be able to communicate well. In fact, the Treatment Coordinator must be the best communicator in the practice. The number one responsibility of all employees is patient care and meeting patient needs. This guide outlines responsibilities that must be accomplished daily, weekly, and monthly. Additional responsibilities may be required, as needed.
KNOWLEDGE, SKILLS, AND ABILITIES
· In depth knowledge of dentistry and ability to describe procedures in simple language
· Superb communication skills
· Familiarity with computer systems
· Customer service skills
· Self-directed
· Excellent telephone skills
· Influencing /negotiation skills
· Organizational skills
· Familiarity with ADA codes
· Creative problem-solving skills
· Keen understanding of scheduling and financial systems
· Ability to function within a team environment as a supportive and positive contributor
· Ability to work independently
KEY GOALS/BENCHMARKS OF ROLE
· Daily, monthly, and yearly collection goals achieved
· Appropriate A/R ratio and A/R breakdown according to the Annual Plan goals
· Positive patient reviews of the patient experience
· No-show and cancellation percentage less than 5%
HOURS
Must be available in the evenings. Shift ends at 6:30pm. If you are not able to work until 6:30pm, this may not be a match for you.
