Service Technician Job Description
Dataflow Business Systems Inc., is looking for a motivated Filed Service Technician to bring their copier/printer service experience to assist our customers. In this role, the Field Service Copier Technician is responsible for the timely and cost-effective maintenance and repair of office product equipment and for promoting and maintaining a high level of customer satisfaction with our service and products.
Job Duties:
Maximize equipment up-time through timely response and effective and efficient repair with selective customer training to ensure high levels of customer satisfaction
Troubleshoot and fix copiers/printers for an assigned geographic area of customers
Communicate and interact with customers, field service, sales, management, and administration in a way that is courteous, positive and professional
Complete all administrative aspects of the job on time and error free
Provide accurate feedback with call close information, part usage reporting, and customer meter readings
Notify management of possible upgrade opportunities within the customers serviced.
Job Qualifications:
Mechanical and electrical aptitude and demonstrated skills
Knowledge of basic networking
2+ years experience in maintaining and repair of office equipment required (HP Printer, Lexmark, Ricoh, and Kyocera experience is a plus)
Possess excellent customer service and communication skills
High School Diploma required, or GED. Electronics or Computer Associates Degree preferred
Ability to lift and carry 50 pounds. Pull, lift, reach and transport equipment parts and boxes
Must be at least 21 years of age, with a valid driver's license, and have a reliable vehicle with a clean driving record
Salary: Depending on experience and certifications. Salary, Company Car and 401K plan will be part of our compensation plan. Health Insurance available under the company plan.
