JOB TITLE: Court Technology Manager
LOCATION: Sacramento, California
JOB OPENING #: 6343
Overview:
The State of California, Court of Appeal, Third Appellate District, located in Sacramento, is accepting applications for the position of Court Technology Manager.
The Court Technology Manager serves as a strategic and visionary project manager, and subject matter-expert for the largest and/or most complex information systems projects in the court, and provides guidance, direction, and oversight for work assigned to department staff. The Court Technology Manager is the highest point of technical escalation for district information technology issues. The incumbent has the highest level of responsibility for supported systems and projects and is held accountable for the overall design and interoperability of projects and systems.
Responsibilities:
The responsibilities and tasks of a Court Technology Manager include but are not limited to:
Manages the day-to-day operations for the court with effective communication and timely resolution.
Serves as IT department head, knowledge expert, and technical representative for the court in relations with other departments, other appellate courts, the Judicial Council, vendors, service providers, and other stakeholders. Serves as point of contact with justice partners for technology subjects.
Develops and implements goals, objectives, roadmaps, policies, procedures, and work standards related to information technology for the court.
Implements a Change Management process and maintains an infrastructure Configuration Management Database (CMDB).
Establishes a Disaster Recovery Plan to ensure Business Continuity planning.
Recommends the selection of staff. Manages, prioritizes, assigns, and evaluates the work of information technology staff; trains and mentors staff in the use of various technologies; provides for their professional development; creates performance and development plans; evaluates staff performance and recommends discipline as required. Approves time off requests and time sheets.
Plans, organizes, and oversees a variety of the most complex, critical, and highly sensitive information technology projects and activities. Manages the delivery of technology projects supporting the court’s data center (local and cloud environment), network, and telecommunications infrastructure. Ensures project implementation aligns with court policies, goals, objectives, procedures, and standards.
Works directly with Justices, executive management, the appellate court management team and staff, Judicial Council information technology staff, and key stakeholders to align business goals and effectively communicate IT strategy, purpose, direction, and solutions.
Uses strategic management techniques to develop short and long-term goals, desired outcomes, and performance expectations for identified technical areas requiring attention.
Evaluates and recommends technology for the court, including the provision of feasibility study reports, and expense forecasting; reviews and/or develops technology related budget change proposal (BCP) requests and works with court’s procurement team to develop other procurement documents such as requests for proposal (RFP), requests for information (RFI), requests for quotes (RFQ), and non-competitive bids (NCB).
Ensures court strategy is compatible and aligns with overall judicial branch technology strategy.
Manages budget and funding for district information technology functions, and monitors expenditures in coordination with the executive team.
Establishes and oversees compliance with department business processes including equipment inventory, asset tracking, and life-cycle management.
Manages end-user and infrastructure hardware and software. Partners with colleagues at other courts to forecast infrastructure and other hardware refreshes that have substantial budgetary impacts.
Establishes processes to ensure that output is consistent with vendor documentation, application requirements, departmental standards, standard operating procedures, and service level agreements.
Attends regular team meetings (weekly, bi-weekly, quarterly). Attends and participates in project plan meetings.
Participates in and completes required training.
Technical Duties:
Formulates and directs the development and implementation of best information systems practices and protocols, ensuring alignment with industry and judicial branch standards, and emerging technologies.
Evaluates technologies to determine if they will support and enhance the department’s functions and ensures they meet requirements in alignment with court and judicial branch strategic and tactical plans.
Monitors and analyzes systems/network utilization to evaluate system health, capacity capability, and performance; develops reports and presentations on system utilization to inform the business units of impending capacity issues to support short- and long-term planning.
Reviews application/system architecture and makes recommendations regarding technical and operational feasibility. Understands the best practices of design, architecture, and implementation, focusing on security.
Participates in and contributes to branch wide technology initiatives as time allows.
Consults with internal/external business and technical staff to define systems specifications considering business/user requirements and related dependencies.
Collaborates with other judicial branch technology professionals to share, leverage, and re-use technology wherever possible to quickly deploy solutions and avoid redundancy.
Acts as the highest point of escalation in resolving the most complex technical issues within a multi-vendor environment.
Develops, establishes, and oversees information security policies and strategies; ensures that appropriate security controls are implemented; develops disaster recovery plans; deploys backup, restore, and recovery systems; provides security training, etc.
Oversees and reviews access to systems in order to maintain security in accordance with information security best practices and IT standard operating procedures.
Ensures operability of various technology components.
Orchestrates, oversees, and/or provides court-wide training on court specific technology issues.
Approves and coordinates system outages to conduct proactive or reactive maintenance on technology infrastructure and applications.
Builds and configures virtual server environments, installs and configures backups and disaster recovery systems, and installs, configures, and manages data storage systems.
Oversees and manages building access control and video surveillance systems.
Consults with vendors, integrators, and other consultants regarding various technology solutions.
Working Conditions:
Incumbent may be required to work outside of normal business hours including nights, weekends, holidays, and on an emergency basis.
Incumbent will generally work in an office setting but may be required to travel statewide on occasion. Applicants must be available to work onsite; remote work may be required on occasion.
Incumbent may be required to lift and move equipment weighing up to 50lbs, with or without accommodations, to sit and/or stand for long periods, and to use standard computer–related equipment, including small hand tools. This position typically requires sitting, walking, reaching, standing, grasping, fingering, repetitive motions, pushing, pulling, lifting, kneeling, crouching, crawling, stooping, seeing, hearing, and talking.
Minimum Qualifications:
Education and Experience
Bachelor’s degree, preferably in information technology or equivalent certifications, and five (5) years of experience providing technical and/or business process support, analysis, or project management for designing, deploying, operating, and maintaining computing environments, local area networks, and providing technical user support including at least two years of supervisory experience. Additional directly related experience and/or education may be substituted on a year-for-year basis
OR
Two (2) years as a Senior Court Systems Administrator and a) completion of training courses on topics related to effective supervision within 6 months of promotion; or b) one year of previous supervisory experience.
Licenses and Certificates: Must have a valid California driver’s license.
Knowledge of:
Basic supervisory principles, practices, and techniques.
Administrative principles, practices, and procedures associated with human resources, business services, information systems, finance, security, and other services.
Systems performance and optimization design.
Problem solving and conflict resolution methods and techniques.
Infrastructure design concepts.
Information security practices, protocols, and trends as it pertains to ensuring secure, confidential, and available data/systems and balancing associated risks.
Multiple hardware/software platforms and the integration of different operating systems, middleware, and messaging system management.
Virtual server environments.
Data backup strategies and data storage system management.
Procurement processes for government entities including the creation of contracts, and procurement documentation.
Industry best practices and emerging technologies.
Principles and techniques of creating project resource estimates and budgets.
Project management principles, techniques, and methods.
Disaster recovery strategies and protocols required to develop, support, and maintain disaster recovery plans and solutions.
Principles and techniques of preparing a variety of effective written materials and oral presentations.
Applicable work rules, policies, and safety practices.
Ability to:
Plan, direct, and review the work of others.
Develop and implement goals, objectives, and work standards.
Analyze systems’ performance and maximize efficiency.
Provide mediation, negotiation, and conflict resolution.
Oversee application and/or infrastructure design, development, deployment, and support of local area networks.
Develop comprehensive technical project and budgetary documents to secure funding.
Maintain accurate records of work performed and update procedures manuals.
Mentor staff in work procedures and the use of software products.
Develop and maintain relevant subject matter expertise.
Communicate technical software and hardware issues to management and prepare and advocate recommendations.
Work independently within established guidelines.
Establish and maintain constructive and collegial working relationships.
Communicate effectively, orally and in writing.
Other Information:
If you are selected for hire, the Court of Appeal, Third Appellate District, will require verification of employment eligibility or authorization to legally work in the United States.
HOW TO APPLY
This position is Open Until Filled and requires the submission of our official application, responses to the supplemental questions, and a resume. To ensure consideration of your application for the earliest round of interviews, please apply by March 28, 2025.
To complete the online application, please go to https://www.courts.ca.gov/careers.htm and search for JO# 6343.
The Judicial Council provides reasonable accommodation to applicants with disabilities who request such accommodation. Reasonable accommodation needs should be requested through Human Resources at (415) 865-4260.
PAYMENT & BENEFITS
$10,611 - $12,900 per month
Some highlights of our benefits package include:
Health/Dental/Vision benefits program
14 paid holidays per calendar year
Choice of Annual Leave or Sick/Vacation Leave
1 personal holiday per year
Reimbursement up to $130 for public transit per month
CalPERS Retirement Plan
401(k) and 457 deferred compensation plans
Employee Assistance Program
Basic Life and AD&D Insurance
FlexElect Program
Pretax Parking
Long Term Disability Program (employee paid/optional)
Group Legal Plan (employee paid/optional)
The Third District Court of Appeal is an Equal Opportunity Employer
Supplemental Questions
For
Court Technology Manager, JO# 6343
To better assess the qualifications of each applicant, we will review your responses to the following questions. Please indicate for which employer you performed these functions. Your answers should not exceed a total of four pages.
1. The Court Technology Manager serves as a strategic and visionary project manager for the Court of Appeal. Please describe your vision for the future of state appellate court technology.
2. Please describe the work you have done on a technology focused project, as part of a team. Describe your role and level of responsibility on the team. Please provide a brief discussion of the major challenges and accomplishments of working in a team setting.
3. The Court Technology Manager position is responsible for determining technology strategies, making tactical, enterprise, and operational decisions. Describe your experience working in a management group, your role as part of the group, projects for which you were responsible, and your overall management style.
4. Please summarize the systems and products (both hardware and software) that you are most familiar working with. Specifically, tell us the manufacturers of the hardware and software and what products you are most familiar with.
