The Gist of Our Company:
Offers affordable space-sharing options for wellness and spa professionals (e.g., counselors, coaches, massage therapists, chiropractors, acupuncturists, cosmetologists, estheticians, etc.).
A small, local company that is passionate about helping people who help people.
Currently, it is comprised of five San Diego-area locations and approximately 100 professional members.
The Gist of You:
Capable of running all day-to-day office operations.
Able to work independently.
Excellent verbal and written English language skills.
Interested in wellness and spa services.
A self-learner and self-motivated.
A high degree of comfort and proficiency with computers, the Internet, and Google products, including Mail, Drive, Docs, Sheets, Calendar, & Groups.
Excellent organizational and problem-solving skills.
Experience with clinical, wellness, or spa services preferred.
Situated in a way that a long-term half-time position will work for you. Whether you have a business on the side, another part-time job, are raising children, or are going to school.
Education:
A plus is if you hold a degree in business administration, sales, marketing, management, communication, or other relevant disciplines. But if you’ve got the skills and experience we are looking for without the formal education, that works, too. Also, a plus if you have experience with wellness and/or spa services.
Tasks & Duties:
This position is titled “Member Services Representative” and combines elements of office manager, customer service, and leasing agent. Much of the time duties can be performed remotely via phone and computer. Some on-site presence is required. Tasks and duties will include:
First and foremost, effective communication with and between prospective and current members, owner, maintenance staff, vendors, and the general public via email, phone, text, and in-person meetings as needed. Meet with prospective members to introduce them to our company, tour locations, & answer questions.
Register new members using our online tools and systems: Google Groups, Google Sheets, Skedda Calendar, SignNow, and Weebly.
Orient new members to company rules, guidelines, and procedures and ensure that all members follow these.
Track company finances (Google Sheets); collect and process receipts; pay bills.
Update and maintain the company website (Weebly platform).
Oversee maintenance personnel.
Oversee physical setup of potential new locations (purchasing, furnishing, decor, utility setup).
Maintain online calendars (Google Calendar and Calander Wiz).
Respond to daily calls, emails, and texts.
Respond to members’ questions, requests, and complaints.
Track, order, and maintain supplies.
Troubleshoot occasional problems with company equipment (computers, printers, audio equipment, motion sensors, smart locks, security cameras, etc.).
Schedule tasks for maintenance staff.
Write business communications.
Maintain online files (Google Drive, Sheets, Docs) files.
Be available after hours for emergencies and urgent issues (uncommon).
Perform other duties as needed.
Must have a reliable vehicle and smartphone.
Starting hours are flexible and can be negotiated. Approximately 20 hours per week.
Starting compensation: $25 per hour
Start date: ASAP
If interested in applying, please email your resume/CV via Craigslist, with a cover letter briefly explaining why you believe it would be a good fit. Please do not contact us directly. Thank you.
