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Job Description
We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities & Duties
-Manage large amounts of incoming calls
-Generate sales leads
-Identify and assess customers’ needs to achieve satisfaction
-Build sustainable relationships and trust with customer accounts through open and interactive communication
-Provide accurate, valid and complete information by using the right methods/tools
-Meet personal/customer service team sales targets and call handling quotas
-Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
-Keep records of customer interactions, process customer accounts and file documents
-Follow communication procedures, guidelines and policies
-Take the extra mile to engage customers
Qualifications, Skills & Requirements
-Proven customer support experience or experience as a client service representative
-Track record of over-achieving quota
-Must be 21+
-Attention to detail
-Stress Management/Composure
-Ability to use positive language
-Strong phone contact handling skills and active listening
-Customer orientation and ability to adapt/respond to different types of characters
-Excellent communication skills
-Ability to multi-task, prioritize, and manage time effectively
HOW TO APPLY
-Please submit your resume via email along with a current photo & ID
and we will contact in order to set up an interview.
