Overview
Small, family owned business. Customer Service/ light administrative.
Responsibilities:
- Answering customer service, product sales, and inquiry phone calls
- Resolving customer concerns via phone and email
- Scheduling installation appointments
- Processing invoices and payments
- Working with our virtual assistant employee
- Handling miscellaneous emails and inquiries
- Additional office responsibilities including minor shipping and miscellaneous requests
Work Environment
- Autonomous position during off season - owner in office part-time only, and miscellaneous employees and building tenants in and out occasionally only
- Additional phone/scheduling staff hired during busy season
- Casual office environment
- Hours will be worked out as needed - a minimum can be established, but looking for someone able to work full-time at request
- Kitchen amenities available
Qualifications
- Experience with Excel and Quicklooks helpful but not required
- Good phone presence and communication skills required
- Proficient in English
- Experience in customer support and client services helpful but not required
- Skilled in data entry and phone etiquette
- Familiarity with Microsoft Office and general computer skills
- Ability to handle outbound calls and stand your ground when necessary
HOW TO APPLY
Please send one or two paragraphs about yourself and why you would be a good fit for the job.
