Job Description
Golden Line Worldwide Transportation, Southern California's leading ground transportation provider is looking for dispatcher.
We are looking for a Dispatcher to join our team and pave the way in the client relations department.
Our Dispatchers are responsible for monitoring and coordinating the activities of Chauffeurs through the use of our software and telephone communication to ensure that all scheduled and unscheduled runs are managed effectively and on time. Someone with knowledge of Los Angeles; San Diego Areas and Traffic Patterns Preferred.
JOB DUTIES AND RESPONSIBILITIES BUT NOT LIMITED TO:
Manage scheduled runs, unscheduled runs and schedule changes so that Chauffeurs arrive at their pick-up points on time.
Locate and assign Chauffeurs, as needed, to cover unscheduled runs.
Checking chauffeurs in and out on a daily basis
Ensure drivers are doing paperwork.
Handle multiple phone lines in a calm, effective and professional manner.
Arrange with other limousine companies, as needed, to cover runs which cannot be covered with the available company staff.
When speaking with clients and other businesses represent the company in a professional and courteous manner.
Document, in the system, specific problems with Chauffeurs or specific problems with clients and e-mail the appropriate manager.
Document, on the pertinent form, specific problems with vehicles and forward these to the Fleet Manager.
Learn common destinations in the geographic area served by the company and become familiar with routes and traffic patterns.
Booking Reservations and assisting with sales and other office duty tasks.
Seek supervision, from the appropriate authority, in carrying out assigned duties as specified.
Qualifications:
Understanding the importance of clear, direct, precise and timely communication in carrying out Dispatch functions.
Familiarity with the geographic area of San Diego and Los Angeles County
Ability to calmly apply common sense understanding to problem solving.
Ability to perform computer data entry with minimal errors.
Ability to read and comprehend directions. Ability to complete pertinent forms.
Experience with Santa Cruz Transportation software - PREFERRED
Physical Demands
While performing the duties of this job, the employee is regularly required to sit for long periods of time and perform writing tasks and computer data entry. Specific vision abilities required by this job include close vision, distance vision, color vision and the ability to adjust focus.
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.
Feel free to contact us directly by email or Call us at 888.881.1611
