Senior User (UX) Researcher

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Overview:

Our client, a global leader in the development, manufacturing and marketing of innovative medical products for the treatment and management of respiratory disorders, with a focus on sleep-disordered breathing, seeks an accomplished Senior User (UX) Researcher.

Candidate must be authorized to work in USA without requiring sponsorship


Location: West Coast
Duration: 6 months, temp-to-hire

Notes:

• Need to be flexible to work anytime between 8:00am PT - 9:30pm PT.
• Candidate must include Case Studies they’ve worked on in the past and why they used that method for that study.
• Strong online portfolio demonstrating UCD (User Centered Design) and research case studies.

Description:

• Responsible for applying design thinking and user-centered methodologies to deliver an end-to-end user experience that meets user needs and solves user problems, in line with business goals.
• Provide customer insights in relation to users’ goals, behaviors, attitudes, pain points/challenges, thereby defining who our users are through a variety of quantitative and qualitative research methods.
• Work with business partners and product teams to identify research topics and user problems, in addition to testing design concepts and solutions for products and services.
• Conduct early exploratory research to identify user problems and validate concepts/solutions. Perform rapid qualitative user testing of prototypes.
• Lead the planning, execution, and analysis of formal, remote and in-person user testing (including FDA requirements) and research post-release.
• Identify user pain points, mental states, and changes in emotion in the customer journey to drive improving the user experience; clearly articulate user needs.
• Conduct field studies, contextual interviews, A/B testing, card sorting competitive analysis, surveys, focus groups, and other types of attitudinal and behavioral research.
• Analyze quantitative data and web analytics. Develop affinity maps, empathy maps, research summaries and formal reports/presentations. Co-create and maintain personas.
• Write effective user testing plans to gain customer insights, writes scripts and user tasks for testing; develop success criteria, analyze results, provide actionable recommendations.
• Recruit research participants. Maintain user research guidelines and research calendar. Collaborate on customer journey maps.
• Conduct early exploratory research to identify user problems and validate concepts/solutions. Perform rapid qualitative user testing of prototypes.
• Lead the planning, execution, and analysis of formal, remote and in-person user testing (including FDA requirements) and research post-release.
• Identify user pain points, mental states, and changes in emotion in the customer journey to drive improving the user experience; clearly articulate user needs.
• Write effective user testing plans to gain customer insights, writes scripts and user tasks for testing; develop success criteria, analyze results, provide actionable recommendations.
• Recruit research participants. Maintain user research guidelines and research calendar. Collaborate on customer journey maps.
• Develop user empathy and advocate for the user, understanding the user’s behavior, attitudes, and emotions.
• Participate in whiteboarding, design reviews and provide constructive feedback.
• Collaborate effectively with designers, product management, engineering, front-end development, industrial designers, and Market Research to ideate solutions to user problems and iterate on designs.

Qualifications:

• Minimum BA/BS in Product Design, HCI/Cognitive Science, Psychology, or related field.
• Minimum 7+ years’ experience researching web products and mobile apps (Android and iOS) in an agile, fast-paced and collaborative environment alongside design, engineering and product management.
• Experience leading quantitative and qualitative research such as usability testing, concept testing/exploratory research, ethnography, diary studies, contextual inquiry/interviews, surveys, card sorting, visual mapping, etc.
• Significant experience moderating interviews and testing to dig deep and understand user motivations, values, and needs.
• Effective problem-solver, communicator, presenter, and negotiator. Ability to manage multiple and complex projects in a timely manner.
• Proven track record in delivering delightful and easy-to-use products and services based on user needs and research.
• Experience with the healthcare field and medical devices a plus.
• Strong online portfolio demonstrating case studies and user research of web design/mobile app products.
• Moderating usability skills is important and doing contextual interviews. Prefer Cognitive Science background.
• Up to 15% travel.

I'd love to talk to you if you think this position is right up your alley, and assure a prompt communication, whichever direction. If you're looking for rewarding employment and a company that puts its employees first, we'd like to work with you.
Satwinder “Sat” Singh
Lead Technical Recruiter



Company Overview:

Suna provides consulting, temporary staffing and payrolling services to Fortune 500 companies nationally. We develop and implement solutions that help our clients operate more efficiently, deliver greater customer satisfaction, and see a positive impact on their bottom line. We create value by bringing together the right people to achieve results. Our clients and employees say they choose to work with Suna because of how we work with them - with service that exceeds their expectations and a personal commitment to their success.

Suna Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Applicants, with criminal histories, are considered in a manner that is consistent with local, state and federal laws.