The Lamplighter Inn & Suites at SDSU offers warmth and value to all of our guests. We were founded on the philosophy that treating employees fairly would translate into exceptional guest service. We are seeking a dedicated, friendly individual with great customer service skills to join our front desk team. Must be able to multi-task, communicate effectively between management and other team members, and have working computer knowledge.
The position is full-time and will primarily be from 3pm-11pm during the week and weekends.
Flexible availability is a must
Principal Duties for Front Desk Agent:
1. Provide excellent customer service to guests.
2. Greet guests, check-in/check-outs, show rooms, etc.
3. Respond to phone, email and in-person inquiries/correspondence
4. Assist with phone, online and in-person reservations
5. Process CC and cash transactions
6. Track room inventories
7. Filing and general office organizational duties
8. Handle guest complaints/problems to exceed the guest expectations
Requirements include:
1. High school diploma or equivalent.
2. Strong customer service experience.
3. Previous hotel experience a plus.
4. Excellent communication skills
5. Nights, weekends, and holiday availability
6. Be reliable and punctual
We offer competitive wages and excellent benefits. Apply to this ad or fax resume to (619) 582-6873. Visit our website at www.lamplighter-inn.com. EOE.
