Stay Classy Black Car Service is seeking to hire to add one inbound reservationist to their San Diego team. Ideally, the successful candidates will be in place in January 2025. Our hiring process is thorough, but moves quickly for the right candidate.
Are you a dynamic individual with a passion for exceptional service and want to assist wealthy clients book all over the world? We need and want you! Join our team at Stay Classy Black Car Service, where you'll have the opportunity to make a significant impact and grow your career.
What You'll Do:
Build Relationships: Connect with clients on a personal level, understanding their needs and exceeding their expectations.
Close Deals: Use your persuasive skills to convert inquiries into bookings, ensuring a seamless customer experience.
Manage the Process: Efficiently handle inbound and outbound calls, emails, and reservations, prioritizing tasks to maximize productivity.
Provide Solutions: Resolve customer inquiries and issues promptly and professionally, demonstrating empathy and resourcefulness.
Contribute to Our Success: Collaborate with our team to maintain our reputation for excellence and drive business growth.
What We're Looking For:
A Passion for People: A genuine desire to help others and build strong relationships.
A Growth Mindset: A relentless pursuit of learning and development, embracing challenges as opportunities.
A Can-Do Attitude: A proactive approach to problem-solving and a willingness to go the extra mile.
Excellent Communication Skills: The ability to articulate ideas clearly and concisely, both verbally and in writing.
Strong Sales Skills: A proven track record of success in a sales-driven environment.
A Commitment to Excellence: A dedication to delivering exceptional service and upholding our high standards.
Why Join Stay Classy?
Competitive Compensation: Earn a lucrative income with performance-based incentives.
Career Advancement Opportunities: Grow your skills and advance your career within our dynamic organization.
A Supportive Team: Work alongside talented and dedicated professionals who share your passion.
A Positive Work Environment: Enjoy a fun and rewarding workplace culture.
If you're ready to take your career to new heights and join a company that values your contributions, we encourage you to apply.
About Stay Classy:
Stay Classy provides best-in-class chauffeured ground transportation to corporate and private clients globally. Our services include large group and event transfers, hourly charters, and airport transfers. Our fleet ranges from spacious buses and vans to luxury sedans and SUVs.
Qualifications:
3 to 5 years of sales and customer service experience in a fast paced, client service-related industry. Experience in the hospitality industry, high-end service industry, and/or working with high profile clients is a plus
Proven track record of excellence and growth throughout career, as demonstrated by career progression and achievements
Possess creative, “builder” mindset with a self-starter drive
History of providing a high level of service
Ability to develop quality, meaningful client relationships
Bachelor’s degree preferred, if not, sell us on why you should still be considered.
Reporting Structure: Candidate reports to Manager
Work Environment/Location: At a physical office in San Diego
Compensation:
Base Comp of $20-25/hour + commission. Current agents make between $4,000 - $6,000/month on average.
Bonus opportunities available. All compensation to be paid as W2 Employee, including base comp and commissions.
Advancement Opportunities: Reservationist Manager >> Operations Manager
Job Type: Full-time
Schedule:
8 hour shift
Must be open to morning and evening shift
Holidays
Must be open to work Weekends
If you have read this far and are interested in joining a growing and winning team, please submit your resume along with a cover letter with answers to the following questions. Entries without the cover letter will automatically be disqualified.
Sales Experience and Motivation: Can you share a specific example of a time when you successfully closed a challenging sale, even when faced with objections? What motivated you to persist and overcome the challenges?
Customer Service: Are you passionate about providing clients with a high level of service? Can you share an examples of what you consider great service if you were a reservationist?
Technology Proficiency: Our reservation system uses LimoAnywhere, Excel, and emails. How comfortable are you with learning and adapting to new software and technology? Can you share an example of a time when you quickly learned a new software program?
