As an ice cream maker and Lead you'll have ultimate responsibility for safeguarding the quality or product, service and maintaining the reputation of the brand.
The role has a strong hospitality element, ensuring that the restaurant delivers high-quality ice cream, desserts and good customer service. However, you'll also undertake activities common to business managers within any sector, including overseeing:
delivering on the brand promise
As an ice cream maker and Lead, you'll be responsible for operational, making ice cream and people management. You'll need to:
organize stock and equipment, order supplies and oversee building maintenance, cleanliness and security
plan and work to budgets, maximize profits and achieve sales targets set by head office
deposit daily revenue and receipts
recruit new staff, and train and develop existing staff
coordinate staff scheduling and motivate and encourage staff to achieve targets
ensure standards of hygiene are maintained and that the restaurant complies with health and safety regulations
ensure high standards of customer service are maintained
implement and instill in your team company policies, procedures and ethics
handle customer complaints and queries
implement branded promotional campaigns
prepare reports and other performance analysis documentation
report to, and attend regular meetings with area managers or head office representatives
establish relationships with the local community and undertake activities that comply with the company's corporate social responsibility programs
Typical starting salaries for Lead level positions range from (DOE). Salaries depend on a range of factors, including your experience and location.
Hours of work are generally shift based, ice cream makers have flexible hours but generally begin in the morning. We are currently looking for shift leads/store openers which begins at 10 AM.
What to expect
The environment is fast paced, with an emphasis on delivering good customer service in a limited time frame. The atmosphere can be noisy and bustling. You may spend a lot of time 'walking the floor', moving around on foot or standing. The work can therefore be both physically and mentally demanding.
Although most managers are in charge of one restaurant, and are therefore mainly based at one site, you may be responsible for a number of outlets and have to travel between them.
You will wear a company uniform and dress in accordance with appropriate health and safety requirements associated with food preparation.
You don't usually need a degree to work as an ice cream restaurant manager but education will be considered.
Many managers begin their careers as counter-service staff and work their way up to management level by acquiring experience, rather than formal qualifications. There are, however, a range of relevant qualifications available at various levels, including degree and postgraduate level, in areas such as:
hospitality and hospitality management
You'll need to have:
excellent customer service skills
strong communication skills, tact and diplomacy
the ability to lead and motivate teams and influence people
self-motivation and ambition
enthusiasm and the ability to learn quickly
good organizational skills
energy and stamina, as well as resilience
a results-driven approach to work
decision-making and problem-solving skills