Panama 66 (and our sister restaurant, Blind Lady Ale House) are known nationally for their fair practices, sustainable sourcing and attention to detail. And of course, our commitment to the very best food + beer! We pride ourselves on serving seasonal ingredients in stellar settings to loads and loads of happy people.
We strive to be truly good employers. We want your time spent with us to be fulfilling, fun, challenging, interesting and enjoyable. And we want you to feel compensated for your effort, drive, passion, skillset and reliability.
We are seeking an experienced Floor Supervisor, preferably with a high volume background, to add to our awesome front of house Team. You must have a strong work ethic, a super positive attitude, an abundance of patience, a problem-solving brain, a big picture outlook and most of all you must like people. Because it's about interacting with people all day. You must be able to lead and support a shift according to our GM and Owner's standards, rule and practices.
SUPERVISOR DUTIES + TASKS:
Supervise the floor during service and ensure that all standards set forth by the Owners, Chef, GM and AGM are met; this includes supervising the flow of the restaurant, speeding it up or slowing it down accordingly, ensuring breaks are given with minimal disruption to the flow and all parties are participating in the positive engagement of customers. Assist the AM, AGM and GM in training and supervising front of house staff members. Ensure that all proper opening and closing duties are completed for each shift correctly and on time. Communicate effectively providing clear direction to the staff. When in doubt, direct employees to a manager or ask a manager for clarification. Communicate effectively both verbally and in writing to the Owners, Chef, AM, AGM and GM about the flow of the day, Employee Performances (both good and bad), Customer Interactions (both good and bad), Museum Interactions, Event Issues, Food Issues, Problems and Potential Solutions, Equipment Malfunctions, Shortages, Money Issues and Complaints from both Customers and Employees, among other pertinent information gleaned from your shift. Observe performance and encourage improvement where necessary and report shortcoming and missteps. Document employee actions and behaviors daily.
Communicate with the staff on pertinent information such as menu changes, equipment issues, large parties and guests special needs. Ensure that all steps of service, policies and procedures outlined in the Employee Handbook are followed on a daily basis. Learn and utilize the current Point of Sales system, troubleshoot if problems arise. Follow proper cash handling protocol and ensure other staff members do the same. Communicate with all guests with a clear and kind tone and make every effort to resolve any conflict; then report on that. Communicate and move throughout the restaurant and kitchen areas to visually monitor and take actions to ensure food quality and service standards and employee guidelines are met. Give guidance and direction when needed. Maintain cleanliness of all outlets on a daily basis including the proper functionality of all front of house needs. Ensure maintenance of equipment by alerting the Restaurant Manager of items that are in need of repair. Attend weekly mandatory meetings. Support the entire Team when and as needed.
Communicate with guests and employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information. Remain calm and alert, especially during emergency situations and/or heavy activity, serving as a role model for the staff and other employees. Ensure all daily reports and training reports are detailed and submitted in a timely manner. Be present: Utilize your brain, your heart and your instinct.
SUPERVISOR REQUIREMENTS:
Great communication skills
Prompt decision making
Patience
Multitasking abilities
Ability to Work as a Team and not just as a Lone Wolf
Conflict Resolution Skills
Handling Customers comments effectively
Empathetic and Understanding by Nature
Fair and Just
Professionalism and Ability to Adhere to ALL Rules themselves
Optimistic and Positive
Ability to read situations and act accordingly
Thorough knowledge of Food and Beverage operations including foods, beer, wine, cocktails, supervisory aspects, service techniques and guest interaction.
Basic math skills, including using percentages.
Ability to walk, stand, and/or bend continuously to perform essential job functions.
Ability to move up to 100 lbs., with wheeled assistance.
Ability to communicate in English, both orally and in writing, with guests and employees, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and to collect accurate information and to resolve problems.
Ability to work under pressure and deal with stressful situations during busy periods.
Ability to accomplish necessary tasks on a computer.
Meet governmental regulations dealing with the sale of alcoholic beverages and pass necessary training requirements.
Meet governmental health requirements.
Ability to stand/walk 95% of workday in a large space.
Physical activities include walking, talking, standing, stooping, hearing, seeing, talking, bending, reaching, writing, grasping, handling, stretching, balancing, pushing, pulling
Ability to interact with all types of people.
Any combination of education, training or experience that provides the required knowledge, skills and abilities.
High School graduate or equivalent required.
Candidates must have at least two years of previous, relevant to our style of service/industry management experience.
This is a five day a week job and weekends are a must.
Please submit a resume PLUS a short letter telling us why you think this is the job for you. Resumes without some form of cover letter / cover e-mail will not be considered. We need to see you can write a few sentences about your qualifications and position needs, not to mention that you read this far in this long, long job positing.
We are an equal opportunity employer and value diversity and inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
