Front Office Coordinator (carlsbad)
compensation: DOE starting at $27 plus benefits and 401K
employment type: full-time
Growing Private Practice in Carlsbad is looking for our front office team member. We are a modern dental practice dedicated to delivering quality patient care. We are looking for the right team member to maintain our customer service standards and dynamic working environment. As a part of our dental team, you will enjoy a positive, peak performance culture and an environment of success that will enable you to flourish professionally and personally.
Our team is looking for an organized, efficient and influential person who has experience in all facets of the front office. Please come with a great CAN DO attitude and a willingness to learn.
Please have at least 2 years experience as Dental Treatment and Financial Coordinator. GREAT pay and bonuses as a Dental Treatment and Financial Coordinator in our beautiful, fun and rapidly expanding practice! We are a patient-focused modern practice dedicated to quality patient care. We are looking for the right team member to maintain a dynamic working environment and exceptional attention to our patients. As a part of our dental team, you will enjoy a positive, peak performance culture and an environment of success that will enable you to flourish professionally and personally.
Our team is looking for an organized, efficient and influential person to enroll our patients in the treatment they need while providing excellent customer service. This includes assisting dentist and supporting entire dental team with a CAN DO attitude.
Qualifications Include:
At least 2 years experience as Dental Treatment and Financial Coordinator
Expert in Dentrix software, PPO billing, treatment planning, accounts receivable, financial arrangements and following up on insurance claims
Experience with third party financing including Care Credit, Sunbit, and Alphaeon
Advanced communication skills
Outstanding interpersonal and leadership skills
Commitment to high quality patient care
Duties include:
Establish rapport with every patient
Conduct non clinical interviews with patients
Insurance verification
Prepare estimates on treatment diagnosed prior to discussing financial arrangements
Determine portion patient is responsible
Present treatment plans, offer financing options as necessary
Collect payments at time of scheduling treatment
- Follows a process to track outstanding balances and claims
- Manages problems and patient complaints in a timely manner by acting as a liaison between patients, staff and doctors to resolve the matter elegantly.
Run regular reports to monitor unscheduled treatment, case acceptance rate, A/R, Insurance Aging, Collection as a percent of Production
Set and track goals that contribute to practice growth
Lead morning huddles and weekly meetings based on what is going great and what needs improvement
Participate in practice’s marketing activities
Core Competencies:
- Ability to flourish in a team environment. Energetic and hardworking.
- Self-motivated and self-sufficient. Willing to accept failures, and learn from them, as well as successes.
- Unquestionable integrity. Confident enough to think outside the box.
- Well spoken, Poised, Good Phone Manner with Great Presentation
- An excellent multi-tasker who thinks quickly on their feet
- Warm and engaging with the ability to build quick rapport
- An empathetic listener who quickly understands the needs of our discerning clientele
- Passionate and experienced about the benefits of excellent dentistry
Benefits offered:
- Dental insurance - Bonus incentives - Employee training & development - A fun & rewarding workplace
If you enjoy working with people in a fun and fast-paced environment while also earning excellent compensation, submit your resume today to be considered!
