We are seeking for a Quality assurance person to join our team! You will be responsible for keeping track of all certifications and following up with customers for all needs
Responsibilities:
Handle customer inquiries and complaints
Provide information about the products and services
Troubleshoot and resolve product issues and concerns
Document and update customer records based on interactions
Develop and maintain a knowledge base of the evolving products and services
Product quality
Maintaining and improving product quality by completing audits, and preparing quality documentation and reports
Qualifications:
Quality assurance, traceability and customer administration
Ability to build rapport with clients
Ability to prioritize and multitask
The ability to communicate effectively
Positive and professional demeanor
Excellent written and verbal communication skills
A professional appearance
Proficiency in English and Spanish
Committed to work
