Milner Alvarado Law Group is a client-focused law firm committed to providing compassionate and effective legal representation. We pride ourselves on delivering high-quality service to our clients while maintaining a supportive, team-oriented environment for our staff.
Position Overview
We are seeking a Bilingual Intake Specialist (English/Spanish) to join our law firm. The ideal candidate is personable, detail-oriented, and fluent in both English and Spanish, with strong communication and organizational skills. This position plays a key role in being the first point of contact for potential clients, ensuring they receive an exceptional initial experience with our firm.
Key Responsibilities
Answer and return calls, emails, and online inquiries from potential clients in both English and Spanish.
Schedule consultations and coordinate follow-ups with attorneys and staff.
Maintain accurate records and data entry in the firm’s case management system.
Provide empathetic, professional customer service at all times.
Collaborate with attorneys and legal assistants to ensure a seamless intake process and case management.
Qualifications
Fluency in English and Spanish (both written and spoken) required.
Previous experience in a law firm, call center, or customer service role preferred.
Excellent communication and interpersonal skills.
Strong attention to detail and time management abilities.
Ability to handle sensitive information with discretion.
Proficiency with computer systems and case management software a plus.
Compensation and Benefits
Competitive pay based on experience.
Health insurance options.
401K
Paid time off and holidays.
Opportunities for professional growth and advancement.
Supportive and collaborative team culture.
How to Apply
Please submit your resume and a brief cover letter highlighting your experience and language proficiency to nora@milneralvaradolaw.com.
Only principals apply. No recruiters, please.
