BrenTech is seeking a Network / IT Support Technician in San Diego, CA to support our customers in San Diego County.
Using your creativity and latitude, you will provide Tier 2/3 support for integrated hardware and software; local and cloud infrastructure deployment services; respond to end user request; and provide remote support.
Brentech provides support for networks/cloud solutions and associated applications, peripherals, connectivity and end-users in a Service Desk supported Tier II/III environment. You'll rely on instructions and pre-established guidelines to perform the functions of the job while working independently and/or under immediate supervision.
This role will include, but will not be limited to the following responsibilities:
Provide LAN administrator support with the installation, configuration and maintenance of network communication devices, servers, network storage arrays and tape backup units.
Provide support of network attached devices such as computers, printers, fax machines, phone systems, security cameras, smart display, and sensors
Provide support of mobile and wireless devices to include smartphones, tablets and hotspots
Assist in testing, applying and maintaining server configurations and related security patches
Assist in maintaining and checking the health of systems and backups to include restore testing
Applies troubleshooting needed to resolve tickets
Update tickets following documentation templates and/or guidelines to ensure quality requirements are met
Provide daily, weekly and monthly activity reports describing activities accomplished in a timely manner
Provide inventory support and input to the provided inventory system for the customer
Responsible for installing and maintaining video teleconferencing infrastructure to include assisting with user requests
Participate in pre-scheduled after-hours support of weekly on-call rotation and/or as a team member supporting special projects or events
Conduct or provide new equipment deployments and/or requested deployment support
Provide cabling support and run cables within data centers, LAN rooms and remote wiring closets
Analyzes functional business requirements and design specifications for functional activities.
Effectively contribute to technical discussions and develop and present required briefing materials to ensure the customer’s needs are met
Should provide identification/fixing for the problems within existing systems design/implementation of new systems, enhances the existing systems and participates in analysis, design and new construction of next generation IT systems.
Responsible for understanding the needs of the customers and the realities of commercially available IT products and creating requirements that will allow implementation by the architecture and engineering team.
Utilize experience of system engineering in one or more areas including telecommunications concepts, computer languages, operating systems, database/DBMS and middleware.
Communicate effectively both orally and written with customers, stakeholders, and technical specialists
Here at BrenTech, we believe in fostering a sense of belonging. We welcome diversity, encourage growth and development, promote safety first, and believe curiosity is the spark for innovation. We take care of our employees who in turn take care of our customers, driving the success of our business.
Minimum Requirements
Associate Degree or equivalent experience
1+ years’ of IT-related support experience, preferably in a help-desk or customer support role
Demonstrated ability to troubleshoot and resolve desktop, network, or other IT issues
General knowledge network products and systems
Experience in a rapid paced, time sensitive, high-quality environment
Good technical writing, presentation, and documentation skills
Must have excellent team skills and collaboration skills
Attention to detail and follow-through
Ability to work with minimal supervision
Must be able to bend, kneel, stretch, crawl and lift or move up to 50 lbs
Must pass Motor Vehicle Records check as this position is classified as a “Regular Driver” and overnight travel may be required (Actual travel percentage varies based upon location but is typically less than 20%)
Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process
Prior experience of IT support in an Enterprise environment (100+ end-users)
Possesses and applies expertise on multiple complex work assignments which are broad in nature, requiring originality and innovation in determining how to accomplish tasks
Ability to apply a comprehensive knowledge across key tasks and high impact assignments
Experience evaluating system performance results and recommending improvements or optimizations
Experience performing IT hardware repairs and installing replacement parts
Experience planning and leading technology assignments and projects
Prior hands-on experience with the setup, configuration and administration of servers and backups
Experience functioning as a technical expert across multiple project assignments
MCSE, A+, Security+, Network+, or other relevant certifications
