Title: Reservations Specialist
Department: Reservations/Sales (inbound)
Stay Classy Black Car Service is seeking to hire to add two inbound salespeople to their San Diego team. Ideally, the successful candidates will be in place in January 2025. Our hiring process is thorough, but moves quickly for the right candidate.
About You:
You are a natural salesperson and you love to provide a high level of customer service. You take pride in your work and enjoy going to work. You are both internally motivated and financially motivated. You are willing to be all-in and go above and beyond to advance in your career. You are ambitious and relentless in your pursuit for growth and success. You have a natural ability to connect with people on the phone and the confidence to provide quotes and book the reservation. You learn and adapt quickly. You work well under pressure and are able to multitask without sacrificing quality. You understand and accept training and coaching as a source of constant growth.
Knowledge of the chauffeured ground transportation industry is a plus but is not required if you have a history of sales success in a consistent high activity sales environment. Sales and customer service experience in travel and hospitality also translates well.
You must be hungry and eager to learn and earn. Our top reservationists in this position regularly earn $60,000 - $70,000 in yearly earnings. Reservationists who fail to earn at a high level are not kept at Stay Classy, as our reputation and consistent flow of inbound calls and leads creates ample opportunity for selling.
Who is not a good fit:
You don’t take pride in your work. You are looking for just a job to clock in and out of. You are not self-motivated. You are not willing to put in the extra work. You are not looking for something long term or trying to advance in your career.
About Stay Classy Black Car Service:
Stay Classy Black Car Service (SCBCS) is defined by our standard of excellence in punctuality, vehicles, chauffeurs, and client service. SCBC exists to consistently offer a higher level of service in ground transportation from booking to drop-off. We provide clients with peace of mind when they travel.
Our Core Values include:
Standard of Excellence
Punctuality, Reliability
Professionalism
Safety
Discretion
Integrity
Consistency
Flexibility
Scope and Impact of Job:
Our company is seeking reservation specialists with strong verbal and sales skills, a passion for learning and the ability to work independently in fast paced environments. A successful candidate will be capable of handling a large number of inbound/outbound calls and emails from customers with a variety of questions and concerns, and will be able to prioritize their time to efficiently address customer issues and leads in a timely manner. The right candidate feels confident on inbound/outbound calls and has excellent writing skills.
Job Responsibilities:
Answer incoming calls for existing and new customer inquiries
Review and accept incoming online reservations.
Call inbound leads and secure booking
Communicate with customers and partners regarding new and existing reservation requests.
Resolve customer issues and offer assistance to resolve their problems.
Work with clients over the phone, email and text from a variety of locations, locally and abroad.
Handle client quote requests and pricing questions.
Assist prospective clients from beginning to end to complete their request.
Manage customer expectations in terms of timing, availability, and delivery of services.
Manage lists of current service pricing and inventory in order to quickly answer customer questions.
Able to multitask, use multiple computer screens.
Must have your own cell phone and laptop.
Qualifications:
3 to 5 years of sales and customer service experience in a fast paced, client service-related industry. Experience in the hospitality industry, high-end service industry, and/or working with high profile clients is a plus
Proven track record of excellence and growth throughout career, as demonstrated by career progression and achievements
Possess creative, “builder” mindset with a self-starter drive
History of providing a high level of service
Ability to develop quality, meaningful client relationships
Bachelor’s degree preferred, if not, sell us on why you should still be considered.
Reporting Structure:
Candidate reports to Manager
Work Environment/Location:
At a physical office in San Diego
Compensation:
Base Comp of $20-25/hour + commission. Current agents make between $4,000 - $6,000/month on average.
Bonus opportunities available.
All compensation to be paid as W2 Employee, including base comp and commissions.
Advancement Opportunities:
Reservationist Manager
Operations Manager
Job Type: Full-time
Schedule:
8 hour shift
Must be open to morning and evening shift
Holidays
Must be open to work Weekends
If you have read this far and are interested in joining a growing and winning team, please submit your resume along with a cover letter with answers to the following questions. Entries without the cover letter will automatically be disqualified.
Sales Experience and Motivation: Can you share a specific example of a time when you successfully closed a challenging sale, even when faced with objections? What motivated you to persist and overcome the challenges?
Technology Proficiency: Our reservation system uses LimoAnywhere, Excel, and emails. How comfortable are you with learning and adapting to new software and technology? Can you share an example of a time when you quickly learned a new software program?
Teamwork and Collaboration: How do you collaborate with colleagues to achieve team goals? Can you share an example of a time when you worked effectively with a team to overcome a challenge?
