Join our thriving, established medical practice and make a real impact in patients' lives. Learn about naturopathic medicine while working with a passionate, supportive team!
About Us:
At Nourish Medical Center, we are redefining the healthcare experience by offering a compassionate, holistic approach to medicine. Our goal is to empower patients through naturopathic medicine, nutrition, and lifestyle changes. As a growing practice that recently celebrated our 10th year in business, we focus on creating meaningful patient relationships and delivering personalized care that fosters long-term wellness.
We are looking for a dynamic and compassionate Administrative Assistant/Patient Care Coordinator to join our team. This role is critical to ensuring a positive, welcoming experience for our patients and plays a key part in delivering exceptional care. You’ll be the first point of contact for many patients—helping them navigate their journey to better health and wellness. In this role, you will also have the opportunity to learn about naturopathic medicine and healthcare practices.
This position will report to the Office Manager. On-the-job training will be provided.
Summary of Role:
We are seeking an energetic and detail-oriented administrative professional to assist with the daily operations of our clinic. As the Patient Care Coordinator, you will be responsible for greeting patients, answering phone calls, responding to inquiries, processing payments, and managing appointment scheduling. You’ll work closely with the office manager and doctors to ensure that the practice runs smoothly and efficiently. This is a unique opportunity to join a supportive team and grow your knowledge in naturopathic medicine, nutrition, and holistic health.
Key Responsibilities:
Patient Interaction:
- Be the first point of contact for patients—whether in person or over the phone—providing a warm, professional welcome and answering questions about our services, treatments, insurance, and payment options.
- Guide new patients through necessary intake paperwork, ensuring all important information is recorded in our practice management software (CharmEHR).
- Assist patients with appointment scheduling, rescheduling, and reminders, ensuring smooth coordination of care.
- Provide patients with updates about their treatment plans, lab results, and prescriptions at check-out.
Administrative Support:
- Maintain accurate patient records and ensure procedures are correctly entered into the system.
- Handle patient billing inquiries and process payments, including cash, debit, and credit transactions.
- Coordinate the reception area, ensuring it is tidy and welcoming at all times.
- Assist with ordering supplements and medical supplies, as well as managing inventory.
- Help the doctors with administrative tasks such as contacting pharmacies, imaging centers, and managing medical records.
Teamwork & Office Operations:
- Work closely with the office manager and medical team to keep the clinic running smoothly and efficiently.
- Support the team by handling various office duties such as data entry, answering messages, and assisting with special projects as needed.
Opportunity to Learn & Grow:
- Develop a deeper understanding of naturopathic medicine, nutrition, and holistic health practices.
- Participate in ongoing training and learning opportunities to expand your knowledge and grow in your career.
Key Core Competencies:
Accountability & Dependability: Take pride in your work and contribute to the overall success of the clinic.
Relationship Management & Teamwork: Foster positive, cooperative relationships with patients and team members to create a supportive work environment.
Customer Service Orientation: Ensure a high level of patient satisfaction by offering exceptional service and creating a welcoming, patient-focused environment.
Planning & Organizing: Demonstrate excellent organizational skills and the ability to manage multiple tasks efficiently.
Adaptability & Problem-Solving: Respond effectively to changing circumstances and find solutions to problems as they arise.
Attention to Detail: Ensure accuracy in all aspects of the job, including patient records, billing, and inventory management.
Job Qualifications:
Education: High school diploma or GED required. Additional coursework or training in healthcare administration, business, or medicine is a plus.
Experience:
- A minimum of 2 years of direct work experience in a receptionist or administrative assistant role. Experience in a healthcare setting is preferred.
- Familiarity with Microsoft Office, Mac computers, and electronic medical record systems.
Skills:
- Excellent communication skills, both verbal and written, with a friendly, professional phone manner.
- Strong interpersonal skills and the ability to connect with patients and staff in a compassionate, empathetic manner.
- Basic math skills and experience handling cash and processing payments.
- Strong attention to detail and organizational skills.
- Ability to work independently and as part of a team in a fast-paced environment.
Why Work With Us?
Make a Difference: Your role is central to providing exceptional patient care. You’ll be the first impression many patients have of our practice and will help set the tone for their entire experience with us.
Supportive and Positive Work Environment: Join a team of passionate individuals who are dedicated to transforming the healthcare experience and supporting one another in achieving our mission.
Opportunity to Learn: Gain valuable knowledge in naturopathic medicine, nutrition, and holistic health. This role offers a unique chance to learn about and work within the growing field of integrative healthcare.
To Apply:
For immediate consideration, please email your cover letter and resume to NourishMedicalHR@gmail.com.
For more information about our clinic, please visit www.nourishmedicalcenter.com.
Equal Opportunity Employer:
At Nourish Medical Center, we are committed to diversity and inclusion. We are proud to be an equal opportunity employer and encourage applicants from all backgrounds to apply.
