Vacancy expired!
Rancho Valencia Resort & Spa is a 5 star and 5 diamond property in North San Diego and it is the only Southern California Relais & Chateaux property.
Blending luxury with the authentic spirit of relaxed Southern Californian living, Rancho Valencia welcomes its guests with grace and gusto. Near the chic beaches of La Jolla and Del Mar, this is an exclusive and tranquil hideaway set among 18 hectares of rolling hills, orange groves and gardens full of hibiscus and cacti. Reminiscent of Spanish-colonial haciendas, the bungalow suites boast stunning craftsmanship, including hand-painted tiles and custom furnishings. With its world-renowned tennis program, innovative cuisine and rejuvenating spa, not to mention the year-round sunny climate, Rancho Valencia is the perfect place to discover this beautiful region.
Rancho Valencia was recently selected by Travel + Leisure World's Best Awards: #1 in Southern California, #15 in the U.S., #50 in the World! Rancho Valencia & Veladora was given the Certificate of Excellence by Trip Advisor! We were among the top 25 Tennis Resorts in the World by Tennis Resort Online. We were among the Best Spas in the World by AFAR, and ranked as the #4 Resort in Southern California in Conde Nast Traveler's 2016 Readers' Choice Awards.
We're also thrilled to share Forbes Travel Guide debuted its first ever 'World's Most Luxurious Hotels' Awards for 2018 and Rancho Valencia was awarded on the coveted list. Rancho Valencia is being recognized as one of the most spectacular five-star hotels in the world - what an honor - we are humbled to be in such great company!
We are grateful. We know that we couldn't achieve any of this without our exceptional staff. Would you join us?
Spa Concierge
The Spa Concierge is responsible for scheduling and promoting spa services on the phone and in person. The Spa Concierge provides information about our products and service menu, product ingredients and spa facility to enhance the guests experience and promote Rancho Valencia Resort and Spa. The Spa Concierge is responsible to give thorough tours with detailed information to all guests so they can benefit from all aspects of the spa offerings The Spa Concierge supports all aspects of retail and compiles statistical information as needed and requested. This position requires a minimum of 1-2 years current experience in an up-scale customer service related field, engaging, warm personality, and the ability to communicate proficiently in English.
ESSENTIAL FUNCTIONS
1. Schedules spa services using Reservation Suite booking system and follows all procedures as outlined in the Spa Concierge training manual.
2. Explain and promote all spa facilities, services and activities in a positive manner
3. Follow all resort procedures as dictated by Rancho Valencia Spa and Rancho Valencia Resort and Spa.
4. Detect and prevent any problems with spa scheduling. Review following days appointment schedule.
5. Confirm spa services for following business day with confirmation calls and/or email confirmations.
6. Consistently check and follow up with email inquiries on Spa Reservations email
7. Complete online, phone, or walk-in retail purchase orders via UPS or Fed Ex.
8. Must be able to demonstrate initiative and make decisions in the best interest of our business
9. Proactively working to increase revenues and booking Spa potentials by increasing room utilization and shift coverage to maximize revenues per room
10. Daily walk-through of the spa to ensure a clean, organized, safe, and well maintained facility, paying special attention to cleanliness, service delivery, and member interaction
11. Reconcile treatments, billing discrepancies, gift card inquires and purchases accurately and timely which occur during shift
12. Follow-up with Director of the Spa and/or the Spa Manager on all comments, concerns and suggestions made by Rancho Valencia guests, members and staff members.
13. Able to address complaints and resolve guest problems in the absence of the Director of the Spa and/or the Spa Manager.
14. Supports all aspects of retail including guest assistance, product education, suggestive up-selling, monthly inventory, receiving, pricing and display of merchandise.
15. Continually strives to improve the procedures at the spa coordinator desk.
16. Maintains helpful, cooperative relationships with co-workers.
17. Maintains standards of excellence in a professional image and service.
18. Monitors all front desk supplies and equipment and advises appropriate personnel if stock is low.
19. Attend all spa meetings and training sessions as scheduled.
20. Able to work holidays, weekends, mornings and evenings as needed.
21. Actively participates in safety programs and abides by all injury reporting and safety behavior requirements.
22. Participates in and supports hotels efforts towards community service, sustainability and environmental initiatives
23. Performs other duties as directed, developed or assigned
QUALIFICATIONS
1. One to two years experience in a customer service related field.
2. High School Diploma or GED equivalent
3. Intermediate level skills with Microsoft Office including Word and Excel.
4. Excellent eye for detail, ability to multi-task and work in a fast paced environment.
5. Experience in retail preferred“ merchandising, ordering products, and inventory
6. Able to work holidays, weekends, mornings and evenings as needed.
7. Ability to communicate in English with vendors, guests and staff to their understanding
Essential:
1. Maintain a professional appearance & demeanor
2. Ability to maintain discretion and confidentiality of all guests and hotel information
3. Good in math and able to process cash and bill for transactions.
4. Able to make decisions and is solution oriented
5. Strong client/guest service skills
6. Excellent writing, speaking, and organizational skills
7. Ability to remain calm under pressure.
8. Ability to work as a team or work independently.
Desirable:
1. Knowledge of SMS
2. Knowledge of Reservation Suite
3. Knowledge of San Diego culture and activities
4. Bilingual
PHYSICAL DEMANDS
1. Frequent or occasional need to perform the following physical activities: reaching, bending, pushing, pulling, twisting, lifting, and climbing. Have frequent need to perform standing and walking activities related to inspecting property.
2. Constant need to perform the following physical activities: grasping, turning, finger dexterity.
3. Frequently needs to stand for long periods of time.
4. Lifting/carrying up to 10 lbs. frequently and 25 lbs. occasionally.
5. Vision requirements: constant need to view small print. Frequent need to see small details and things clearly beyond arms reach.
6. Hearing requirements: constant need to speak on telephone and/or two-way radio, respond to general public and converse with staff. Ability to hear fire alarms and emergency equipment.
#hiring #careers #hospitality #relaischateaux #forbes #spa #joinus
Please note the following:
1. If you would like to be considered for the posted opportunity, please bring your completed application and resume via email or in person within the open application hours. Please download our application from our website or by clicking on this link
Job Application
Rancho Valencia Resort is an EOE, provides an exceptional drug-free and non-smoking work environment. A criminal background check and reference checks are pre-requisites of employment. Applicants who do not already have legal permission to work in the United States will not be considered
