Job description: We are seeking a dedicated Technical Customer Support Specialist to join our IT support team. The ideal candidate will possess strong technical skills, excellent communication abilities, and a passion for assisting end-users with their technical issues.
Responsibilities:
Provide first-level technical support to end-users via phone, email, or in-person.
Troubleshoot and resolve hardware, software, and network issues such as printers, label makers and computers.
Install, configure, and maintain computer systems, software, and peripherals.
Document and prioritize support requests using a ticketing system.
Collaborate with the IT department to resolve complex issues.
Assist with the setup and maintenance of IT equipment and infrastructure.
Maintain up-to-date knowledge of IT trends and technologies.
Experience with Excel formulas, data merging, VLOOKUP, Power Query, Pivot Tables is a plus
Experience with API and Databases is a plus
Requirements:
Preferably experience as an IT Helpdesk but not required.
Preferably experience with a WMS (Warehouse Management System or similar software but not required.
Strong knowledge of Microsoft Windows and Office applications.
Excellent problem-solving and communication skills.
Customer-oriented with a service-driven attitude.
Ability to work independently and in a team environment.
Benefits:
401k Match
Medical & Dental Insurance
PTO
Weekends Off
Job Type: Full-Time (Mon-Fri)
