Convoy Auto Repair has been serving our clients since 1976.
Our award-winning AAA-approved repair facility has an opening for a qualified candidate to join our winning team.
Convoy Auto Repair has an immediate opening for an experienced Service Advisor with a Strong Automotive Background and extraordinary customer service and advising abilities to help grow our winning team in San Diego. Do you have a passion for cars and talking to people? Well-established, family-owned automotive repair shop open for over 48 years looking for a ‘can do attitude’ Service Writer.
We are a bumper-to-bumper auto repair shop. From regular maintenance to everything else. Our candidate should have this full-rounded experience and a strong mechanical aptitude.
The applicant must have at least 5 years of recent experience and a proven track record of recent success in either Independent Auto Repair Locations or Chain Stores like Goodyear, Firestone, Midas, AAmco, Etc .
We offer a 3-year/36,000-mile warranty recognized at 17,000+ shops nationwide. (That's the best in the business!)
We offer an Auto Repair Credit Card through Synchrony Bank that allows our clients to pay 6 months interest-free for the repairs.
Our customer service beats ANY dealerships; we are a step above, and our customers know it!
5 day work week
Store Hours 8:00 am - 5:00 pm Monday Through Friday
No Weekends, our people make great pay without cutting into family or personal time
Blue Shield Health Insurance
Blue Shield Dental Insurance
Blue Shield Vision Insurance
Paid Vacation
Paid Holidays
Paid Training
Sick Pay
401K Retirement Plan
401K Retirement Matching
ASE Testing Paid
Modern shop
Supplied Uniforms
Our Successful Candidate will have:
5 years current Automotive Service Sales and either Automotive Mechanical Repair Experience or Excellent Appitude.
Great communication skills, great customer relation skills, and internal relations
Shop Operations
Demonstration of proper telephone skills, identify and document customer concern/request.
Using great communication skills in order to maintain excellent customer satisfaction
Being able to communicate with technicians effectively to help them plan their day efficiently.
Have an ethical sales approach.
Knowledge of NAPA TRACS software or similar is a major plus.
Being familiar with the BAR laws on service writing.
Working in a team environment. No two days are the same around here. We work on all makes and models.
This is not a dealership service writer job, and it is a very active position that will keep you moving all day. You can get your hands dirty.
Moving cars and opening and closing the shop as well as keeping things tidy and in order.
PC, Typing skills, Texting, E-mail, Smart Phone, Tablet Use, On-line Appointments, Ordering, and everything Digitial are mandatory .
Demonstrate appropriate greeting skills.
Arrange for alternative transportation when the vehicle is down for service.
Identify and recommend service and maintenance needs.
Communication completion expectations.
Obtain repair authorization.
Identify customer type (first time, warranty, repeat repair, fleet, etc)
Present professional image.
Perform customer follow up.
Explain and confirm understanding of work performed and charges, and review payment methods.
Internal Relations
Effectively communicate customer service concerns/requests.
Understand the technician's diagnosis and service recommendations.
Verify availability of required repair parts.
Establish completion expectations.
Monitor repair progress.
Interpret and clarity repair procedures.
Document information about services performed or recommendations.
Maintain shop production and efficiency.
Sales Skills
Provide and explain estimates
Identify and prioritize vehicle needs
Address customer concerns
Communicate the value of selling related and additional services.
Explain product/service features and benefits
Overcome objections
Have the experience and documentable background to maintain $50K plus monthly in sales
Shop Operations
Manage workflow
Use available shop management system
Identify labor operations
Demonstrate knowledge of sublet procedures.
Maintain customer appointment log.
Address repeat repairs/comebacks
We have a GREAT reputation within the community and our customers trust our shop so we always have plenty of good business year-round
For immediate consideration, send your current resume with contact references, sales, and salary history to the reply-to in this posting. Please send an email with your information, and we will contact you regarding a time to interview. Due to our high volume of work and customers who need our attention, we will contact you after business hours, thank you
