Looking for 1 more person. Busy Collision Repair shop is looking for an "Experienced" Collision Estimator. Full-time, Monday thru Friday 7:30am to 5:30pm, NO SATURDAYS. We offer Medical, Dental and Vision insurance coverage. We pay 50% of the employees' premium with an incentive and you may also join our Simple IRA (like a 401K) with employer contributions. We also offer vacations, Holidays and sick time. We are looking to fill this position ASAP, Come in lets talk
Duties include but are not limited to.
Greet each customer in a cheerful, positive manner. Make every effort to make the customer feel comfortable and welcome during the sales and estimate process, or when visiting your shop.
Educate each customer about the process of getting a vehicle repaired, including insurance procedures, repair techniques, safety, value, etc.
Maintain an appropriate dress code that characterizes professionalism and trust.
Develop a follow-up system for all estimates not captured and for all completed jobs. Customer dissatisfaction issues should be dealt with swiftly and effectively.
Prepare all estimates in an accurate and efficient manner, keeping in mind that the estimate later becomes the blueprint for the repairs. Accuracy and detail cannot be overstressed. Include every task on the estimate whether it is a paid function or not.
Observe the guidelines and procedures outlined in the DRP booklets ensuring that guidelines for each account are being handled correctly.
Continually work toward improving your sales skills, knowledge and strategies in order to increase traffic and closing ratio.
Diligently negotiate an agreed price on every job that ensures the company's ability to earn a profit. Make certain to negotiate the agreed price prior to initiating the repairs.
Verify that all signatures, work authorizations, powers of attorney, and pre-inspection checklists have been obtained prior to initiating the repairs.
Document all special information (i.e. conversation, etc.) in the management system for the benefit of any other staff member who may handle the file during the repair process. This is especially important for the production department in order to deliver a finished product exactly as described to the customer during the sale process.
Review all final bills and supplemental billings for accuracy, and thoroughly check the final repairs prior to delivery to the customer.
Attend the daily production meeting, review the current status of sales and production, and plan daily, weekly and monthly strategies to boost performance and cycle time improvement.Auto Colliso
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