Responsibilities:
Coordinate and schedule freight deliveries
Assign and monitor trucks and drivers
Provide customer service and resolve issues
Plan and coordinate transportation routes
Assign and monitor arrival and departure times
Resolve dispatch, customer service, and logistics issues
Answer customer calls and emails
Maintain relationships with customers and suppliers
Make reports and analyze data
Collaborate with other departments
Comply with company regulations and policies
Participate in meetings and training
Requirements:
1-2 years of customer service and/or dispatch experience in the transportation industry
Knowledge of transportation regulations
Inventory and logistics management
Skills:
Effective and clear bilingual communication
Negotiation and problem and conflict resolution
Organization and time management
Use of technology (computers and software)
Leadership and supervision
Data analysis and reports
Teamwork
Adaptability and flexibility
Proactivity and initiative
Customer service and orientation
Benefits:
Competitive salary
Medical insurance
401K
Vacations
