Desktop Support

Desktop Support

Vacancy expired!

Computer Aid, incorporated, a leader in IT services and solutions has an immediate, long term opening for experienced Desktop Support Technicians in the San Jose, Ca. market. The Desktop Support Technician will be performing a variety of general support tasks within an established IT infrastructure.

• Support, configure, maintain, and troubleshoot PCs.
• Participate as a member of the PC Support Team, which provides computing services and direction for NA users of Windows 7, Windows 10, Office 2013, Office 2016, Internet Explorer, Outlook and other business applications on PCs and laptops attached to a Windows Active Directory local area network.
• Be responsible for the setup of new and used computers, including coordination with the user and configuration of new laptops and PCs using Microsoft Image delivery tools.
• Troubleshoot hardware and software problems for PC users.
• Assist in the evaluation, testing and implementation of new and upgraded PC hardware and software, such as Windows Operating System, MS Office, VPN clients, virus protection software, etc.

• BS or equivalent and 1 - 3 years IT experience.
• Strong knowledge of and experience supporting:
• Microsoft Office suite
• Outlook
• Internet Explorer
• Remote VPN clients
• TCP/IP and basic LAN issues
• SMS, Microsoft Windows and Windows Active Directory experience a plus.
• A strong customer focus and exceptional skills in delivering desktop support required.