Let's face it. Most people hate the software they use at work. Business software is clunky, expensive, hard to set up, and frustrating to use. If the software that you use in your personal life is so easy and intuitive to use, why can't business software be that way too? At Freshworks, we agree with you! We pride ourselves on building powerful, sophisticated software that's fun and easy to use. And makes it easy for businesses to delight their customers and employees. We are constantly on the lookout for smart people who are passionate about growth and community. We are growing our leadership team and looking for a Manager for our Solution Engineering Organization in North America. If you are a leader who can put the team before yourself, we want to talk to you. If you are a great coach who can invest in your team's success and inspire them to achieve greatness, we want to talk to you. If you want the opportunity to join a rapidly growing organization early and let your experience and drive help shape that growth, then we definitely want to talk to you. What will your impact be? As a leader in our Solution Engineering org, you will be responsible for overseeing one of our high-performing, field-based teams. Your day-to-day responsibilities will include hiring to plan, building a thoughtful GTM strategy for our team, helping design new business/cross-sell/up-sell playbooks, allocating resources to territories, evaluating performance on an ongoing basis, providing meaningful feedback to the team, and growing the business. You will be a player-coach and play a key role in developing the team and helping Solution Engineers on your team solve complex business problems for our prospective and existing customers. You will partner with Sales Leaders and provide strategic insights into pipeline health, team performance, and win rates. Partnering with our product managers is another key area of focus and you will be responsible for evangelizing product requirements on behalf of our customers. About you: You have experience in Customer Experience (CX), CRM, Contact Center, or adjacent domains in a pre-sales leadership roleYou bring a deep understanding of how modern customer experience technologies can drive loyalty, retention, and satisfaction. Whether it's omnichannel engagement, customer journey orchestration, or AI-powered automation, you're fluent in the challenges and solutions shaping CX today. You lead from the front, not from a spreadsheetYou don't just track dashboards - you jump into the trenches. You coach team members through discovery, align demos to business outcomes, and elevate every interaction with your presence and experience. Your team knows you as their fiercest advocate and most trusted mentor. You know how to scale both people and programsAs an experienced leader, you've built high-performing, customer-facing engineering teams and implemented repeatable, scalable enablement and process frameworks that help Solution Engineers succeed in complex sales cyclesYou are a CX technologist and a customer advocateYou love helping shape product direction based on real customer needs. You partner with Product and Engineering to influence roadmap priorities and serve as a voice of the customer within FreshworksYou are a playbook builder and story crafterYou bring strategy to the sales floor - developing competitive plays, building compelling demo narratives, and partnering with Product Marketing to align messaging and enablement across the global SE organizationYou sell vision, not just featuresYou believe in the power of storytelling to make technology relatable. You coach your team to connect product capabilities to business value, and to help customers imagine a better experience for their employees, their agents, and their end usersYou thrive in fast-paced, high-growth environments: You stay focused when priorities shift, and you see ambiguity as an opportunity to create clarity for your team and customersYou are a people-first leaderYou invest in relationships, build trust through transparency, and measure your success by the growth and development of your team. You prize long-term excellence over short-term wins. 
