Vacancy expired!
Do you want to be able to say you work for a nationally recognized company? Do you want to take pride in knowing you are working for a company that strives for continuous improvement and a long held commitment to their community? Do you hold values of excellence, integrity, and compassion? If so, submit a resume ASAP!
We are currently hiring for a PBX Operator position in the Santa Barbara area. This position is full-time, temporary and expected to last until 03/27/2021. The payrate for this position is $18.06 an hour. Applicants must be flexible for night, day, and weekend shifts. If you are interested and qualified, please apply ASAP!
If chosen for the position - you will be required to complete a TB test, 10 panel drug screen, background check, flu shot, and have up to date vaccinations
Duties & Responsibilities
Answer all incoming calls in a pleasant and courteous manner, doing some limited screening and directing each call to the appropriate extension at all company sites
Implements emergency procedures such as Code Blue, Red, Gray, Pink and other emergencies as necessary.
Monitor the alarm systems in the Communications Center and respond appropriately to any alarms that occur including fire alarms, Blood Bank alarms, duress alarms, Central Plant alarms, etc. Completes appropriate paperwork and follow though as necessary to assure appropriate response
Provides prompt and courteous responses to all incoming and outgoing calls. Maintains high service levels and minimizes abandoned calls.
Reports promptly any telephone system or equipment problems to the communications manager or her designee
Acts as the base station for the Security Department after hours, on weekends and holidays, Maintains radio contact with the officers on duty.
Uses the PC-based operator console program to answer and handle incoming calls. Familiar with the specialty keyboard, knows how to search, page, able to park and retrieve calls, handle emergency procedures, knows how to troubleshoot problems with system and the voice saver program.
Operates paging system including transferring pagers and troubleshooting pager problems. Also uses CAMS, the text board system and occasionally overhead page to relay accurate information
Prepares for distribution assorted newspapers to various departments each day
Maintains an accurate on call list for various departments and contacts those individuals as needed. Posts on call info on the portal at the beginning of each shift
Assists visitors and employees via the intercom system with access to the parking structures
Skills & Qualifications
Ability to use a PC to operate the PBX console program and other communications systems in the department
High School diploma or GED
One year of PBX operator or customer service experience preferred.
Demonstrate professionalism and compassion with regard for human dignity. Maintains the highest standards of conduct in hospitality, excellence, appearance, attitude, respect and teamwork.
Uses best judgment in all interactions with customers which includes patients, families, coworkers, medical staff, community members and all other persons.
Ability to communicate in a pleasant and courteous manner, reflecting a positive attitude and a sense of commitment to our patients, coworkers and community. Demonstrates responsibility in maintaining the confidentiality of hospital information and data within the scope of the position.
We as well as our client are equal opportunity employers, women and minorities are encouraged to apply.
Any offer of employment is contingent on receipt of a satisfactory background check, which will include a review of the applicant’s criminal history. No applicant will be denied employment solely on the grounds of a criminal offense. The nature of the offense, the date of the offense, the surrounding circumstances and the relevance of the offense to the position(s) applied for will be considered.
