The VIP Client Advocate position will involve answering the phone and making outgoing multiple phone calls throughout the day. All while providing a high level of exceptional professionalism to our clients. In addition, you will be assigned on an hourly/daily basis problem-solving issues that will need to be resolved in a timely manner. Problem-solving issues will include, but not limited to, assisting with health insurance claims, conference calls with clients to help with Medicare and/or Insurance issues, voicemails from clients to be called back, etc. This job will require clerical duties such as drafting professional letters and emails to Clients, Third Party Providers, and Insurance Companies. Excellent grammar, computer skills, strong Microsoft Office experience, meticulous to supplies, sanitation protocol and being able to multi-task are a must. Other task as needed.
