Montecito Club, located in beautiful Santa Barbara, California, is seeking a highly motivated Member Services Manager. Ensuring the highest level of member service and creating a warm and friendly environment for the members, guests and staff is of the utmost importance.
This position is a great opportunity for someone looking to forward their career within in the club industry.
POSITION: Member Services Assistant Manager
REPORTS TO: Member Services Manager/Clubhouse Manager
Position Summary:
Oversees the Member Services Desk. Manages member information. Oversees the management of the office by managing supply orders & shipping requests, monitoring maintenance requests & work orders, and maintaining cleanliness of front desk, back office and entry.
Standard Specifications:
Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently.
QUALIFICATIONS:
Essential:
Minimum 2-year college degree and 1-2 years’ experience in hospitality.
Excellent computer skills with Microsoft Office (Word, Excel, PowerPoint, Publisher, Outlook).
Excellent organizational skills
Minimum high school education
Valid CA driver’s license.
Excellent oral and written communication skills
Must be detail oriented and organized with ability to multi-task.
Flexibility of hours and willingness to work more than 40 hours per week, including holidays and weekends on a regular basis.
Desirable:
1. Bachelor’s Degree and minimum of 2 years’ hotel/club experience.
Essential Skills:
Able to lead and motivate people.
Excellent verbal and written communications skills, fluency in English.
Highly organized and flexible.
Exceptional interpersonal skills and ability to communicate and relate to people from diverse backgrounds and cultures.
Self-starter; able to carry out diverse duties with minimal supervision.
Enjoys thinking of new ideas; is creative and resourceful.
Ability to create activities for all ages.
Professional demeanor.
Knowledge of hotel, resort and/or club operations.
Ability to create proper documentation for recruiting, coaching, safety, discipline, etc.
Ability to coordinate with other departments daily.
Strong computer skills.
Providing support to other areas and departments of the Club
Essential Job Functions:
Concierge
1. Training and ongoing supervision of Member Service associates.
2. Facilitate Member Service bi-monthly meetings.
3. Create preliminary Member Services weekly schedule.
4. Serve as the Liaison between Member Services (concierge and programs/activities) and all other departments, especially Food & Beverage and Golf.
5. Ensure all associates are aware of weekly activities and events, member traffic in clubhouse rooms and all miscellaneous need-to-know information.
Programs & Activities
1. Assist in creating fun, interactive, and educational programs and activities for all ages. Write descriptions, select dates, times, prices for consideration.
2. Facilitate on-site property activities for all ages.
3. Post all program and activity charges to members’ accounts.
4. Track member feedback on events to better plan for following year.
5. Complete “End of Year Summary” of Programs & Activities for management.
Membership Maintenance
1. Enter, change, delete, update member profile information.
2. Manage member-generated profile edits, to ensure the information is updated.
3. Create a calendar with member birthdays (main member & significant other) and anniversaries to send out greeting cards (either hard copy or electronic).
4. Complete other duties as required by Club management
Physical Requirements:
Must have the ability to:
Read and write (English)
Communicate verbally with staff with or without the use of two-way radios.
Give and/or follow verbal and written instructions
Supervise subordinates
Visually inspect all work areas
Operate equipment for several hours at a time
Perform mathematical calculations involving fractions, decimals, and percentages
Retrieve, read and interpret information from technical sources
Stand, walk, push, pull, lift, grasp, bend and kneel for up to 5 hours at a time
Lift up to 25 lbs. occasionally, 15 lbs. frequently, and 10 lbs. constantly
Apply Online at https://www.montecitoclub1918.com or reply to this ad with resume. Must be able to work weekend and
nights as scheduled.
