The PBX Core Reservations Agent provides prompt, courteous, and efficient handling of all incoming calls and assistance for outgoing calls which transpire through our phone system, which may include calls to make reservations for a hotel stay or at one of our restaurants. The position is also integral in assisting with emergencies (fire, medical, power/system failure) by contacting the designated personnel for immediate assistance.
Essential Responsibilities:
Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards.
Maintain positive guest relations at all times.
Resolve guest complaints, ensuring guest satisfaction.
Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
Maintain complete knowledge of the property and our amenities.
Assist callers with a credit card, calling card, collect, overseas, and person-to-person calls.
Allocate designated surcharges, long distance, and operator-assisted charges to correct guest room billing.
Monitor telephone system problems and maintain a log of such.
Document all guest complaints or problems; notify designated department/ personnel to resolve the situation; follow up to ensure completion and guest satisfaction.
Assist in emergency situations as a central communication center for the hotel.
Review the status of assignments and any follow-up action with an on-coming agent.
All other duties as required.
Requirements:
Maintain a professional and courteous manner whilst at work.
Be known for being honest, reliable, confidential, and trustworthy.
Ensure guest and employee privacy and security by respecting confidential information
Carry out any reasonable requests made by the manager and other management team members in a timely manner.
Be proactive, ask questions, and be responsible for the action or lack thereof.
Attend and complete the resort’s organized training sessions and programs as and when required.
Attend and participate in hotel and departmental meetings and briefings.
Competitive Benefits:
Medical
Dental
Vision
Life Insurance
Short-Term & Long-Term Disability
401K
Complimentary Room Nights
Education:
High school diploma. Educational experience with a hospitality background preferred.
Experience:
Minimum one year's experience in a similar capacity for a 4- or 5-star hotel or restaurant.
Please apply directly at https://www.rosewoodhotelgroup.com/en-us/careers/our-culture.
The pay scale for this position is between $21.50 and $22.00/hour, plus commissions. This is the pay range for this position that the Hotel reasonably expects to pay.
Rosewood Miramar Beach requires all associates to be up to date on their COVID-19 vaccination, including receiving a booster if eligible. Accordingly, applicants will be required to submit proof of vaccination prior to beginning employment and may only begin employment if fully vaccinated. In accordance with the law, Rosewood Miramar Beach will accommodate applicants and employees who cannot be administered the COVID-19 vaccine for medical or religious reasons, if to do so would not be an undue hardship. Applicants should contact [4] anita.kwok@rosewoodhotels.com if they have questions about this requirement or wish to request an accommodation under the law.
