Company Information
SBIFF is a 501(c)(3) non-profit arts and educational organization, best known for the main film festival that takes place in February each year. SBIFF also runs a state-of-the-art arthouse cinema year-round, the Riviera Theatre, focusing on independent and foreign cinema as well as many industry screenings featuring Q&As with actors, directors, producers, etc. SBIFF is soon to open the Film Center, a 5-screen theatre at 916 State St. to expand our mission to engage, enrich, and inspire people through the power of film.
Job Description
We looking to hire motivated, teamwork-oriented staff to provide the best possible experience for our guests. We are hiring theater staff, supervisors, as well as assistant managers. The Film Center will be operating 7 days a week, open on all weekends and holidays. Staff will be tasked with assuring that the theatre runs smoothly so that every single guest has an outstanding experience.
Ensure successful daily theatre operations by:
Providing service that is friendly, helpful and fast
Maintaining facilities that are clean, safe and in good repair
Providing an experience that is comfortable, distraction-free and picture-perfect
Serving fresh, appetizing and properly prepared snacks and beverages
Responsibilities – Theater Staff
Reports to Supervisors, Assistant Managers and General Manager
Greeting customers and visitors in a professional manner
Providing movie, special event, and general theatre information
Processing ticket and concession orders through the POS system, including credit cards and cash handling
Preparing concession orders as requested, including popcorn, drinks, candy and snacks
Cleaning auditoriums after each screening
Watching for safety or security issues (trip hazards, lighting, suspicious persons, etc.) and reporting to management immediately
Performing nightly closing duties including equipment cleaning, re-stocking and anything else required for the next day’s operation
Preforming basic weekly cleaning duties and tasks assigned to you by your supervisors
Responsibilities – Theater Supervisor
Reports to Assistant Managers and the General Manager
All theater staff duties, in addition to the following:
Counting the safe fund and being responsible for all cash on the floor, including maintaining each cash drawer, getting change and preforming cash deposits as necessary
Counting all cash drawers at the end of the night, completing the necessary cash reconciliation, and other end-of-night paperwork/reports
Counting inventory, entering it into the POS system, and resolving any discrepancies
Keeping a good eye on all aspects of the theater operation, including Theater Staff, projection/sound systems, POS systems, and ensuring excellent customer service
Assigning tasks to Theater Staff and confirming that they are completed
Operating the projection system, sound and lights for each screening (we will provide training)
Managing incoming film content, ingesting content into the projectors, receiving and ingesting decryption keys for each film, making playlists, including assigned trailers and advertising
Completing a detailed daily theater walk-through of all areas of the building, including auditoriums, concession stand, storage closets, staff areas, etc.
Responsibilities – Assistant Manager
Reports to General Manager
All supervisor duties, in addition to the following:
Having a good understanding of all aspects of the theater operation
Monitoring staff to ensure the best possible customer service and guest experience
Maintaining and frequently checking company emails and responding in a timely manner (during work hours)
Creating the weekly staff schedule, taking into account staff availability
Complete a weekly spreadsheet of theater performance to track various metrics over time
Train staff on all levels as needed
Work with the projection system daily to make sure all upcoming films, decryption keys and playlists are accurate and that the screenings have been scheduled accordingly
Prepare the paperwork and materials for the weekly armored cash pickup
Place a weekly order with the bank to receive small bills/quarters
Finalize inventory counts that supervisors enter in the POS system and investigate any discrepancies
Reboot all projectors and servers weekly
Test all films on screen to ensure picture quality, sound and subtitles (if required) are all up to our standard
Work with the POS system to enter bookings, received orders, enter spoilage and anything else that may be required
Candidates For All Positions Need To Be
Comfortable communicating and working with guests, supervisors, and peers
Standing for an extensive period, walking, and lifting on a frequent basis
Committed to contributing to a team-oriented atmosphere with a positive attitude
Professional and respectful in appearance and conduct
Punctual in all responsibilities
Happy to assist guests and co-workers
Available to work evening hours, weekends, and holidays
Strong verbal and interpersonal communication skills
Accurate cash handling and math skills
Position Requirements
Theater Staff – Entry level position, no experience necessary but previous cash handling/POS skills preferred
Supervisors – Previous supervisory experience, accurate cash handling skills, any tech/AV knowledge preferred but not strictly required (can be learned on the job)
Assistant Manager – Supervisor experience of more than 2 years, excellent cash handling skills, proven ability to lead and motivate a team, good understanding of Microsoft Office and Google Docs, tech/AV experience preferred (can be learned on the job)
Compensation/Perks
Hourly wage
- Theater Staff – starting at $16.50/hour
- Supervisors – starting at $18.00/hour
- Assistant Managers – starting at $19.00/hour
Free movies at the SBIFF Film Center and the Riviera Theatre (upon approval)
Access to special events/premieres/screenings with Q&As (upon approval)
Hours of Operation
Times depend on film schedule and runtimes
Friday and Saturday - 12:00pm - 12:00am
Sunday through Thursday 1:00pm - 10:00pm
How to Apply
Email a resume and cover letter.
SBIFF is an equal opportunity employer and makes all employment decisions without regard to race, religion, color, sex (including pregnancy, sexual orientation and gender identity), national origin, disability, age, genetic information, or any other status protected under applicable federal, state, or local laws.
