Santa Barbara Neighborhood Clinics is a non-profit organization that treats mostly under-served and uninsured patients at our four medical clinics and dental clinic. We currently have an opening for a Registered Nurse at our Goleta Call Center. Fluency in English and Spanish is required.
We are looking for enthusiastic people who can be effective in a fast-paced setting and provide outstanding customer service. This is a great opportunity to learn about the healthcare field from our dedicated medical practitioners.
If you would like to join the fast-growing health care field, serve your community, and work in a family environment, we'd like to hear from you.
GENERAL SUMMARY:
Call Center Triage RN/ Care Management position provides nurse triage services and health advice for SBNC patients over the phone and via the patient portal. The Call Center Triage RN/ Care Management position assesses and documents patients' questions or concerns and provides nursing advice. The Call Center Triage RN schedules follow-up appointments or refers to emergency services as needed. This position will also provide clinical and analytical support to SBNC's Care Coordination Program. The nurse will support care coordinators in chronic disease management efforts.
ESSENTIAL DUTIES AND RESPONSIBILITIES FOR CLINIC RN:
- Provides excellent customer service in all phone and other interactions
- Collaborates with patients’ primary care team as needed to coordinate appropriate care
- Retrieves messages in a timely manner and responds to patient needs according to medical priority
- Reacts in a positive manner to patient concerns; remains calm and displays empathy
- Works cooperatively with other staff and departments to problem solve and improve workflows
- Maintains patient confidentiality/HIPAA
- Participates in required meetings
- Provides culturally sensitive, patient-centered case to all SBNC patients
- Assists in the development, maintenance, revision and evaluation of clinic workflows
- Elicits history of present illness and pertinent past medical history and uses clinical judgment and experience to formulate a care plan
- Coordinates follow-up care for patients with recent emergency department visits or hospitalizations
- Sends medication refills per clinic protocol
- Utilizes health coaching skills and encourages patient activation and self-management
- Help patients manage medications accurately and safely. RN is authorized to remove and update medications with Provider input
- Discuss test results per provider order
- Participates in outpatient case management of medically or psychosocially complex patients;
visits may take place within the home. Maintains accurate charting and registry of all patients served under case management
- Provides health education and formulates care plans for patients and families; and support with chronic illness e.g. diabetes, asthma, heart failure, obesity, etc.
- Delegates patient outreach, teaching and care coordination activities to the LVN as appropriate
- Facilitates and implements clinic focus quality improvement and evaluation initiatives. Contributes to a work environment where continuous quality improvements in service and professional practice are pursued
- Identifies, collects and maintains timely and accurate information about the clinic’s quality improvement activities
- Conducts monthly MA chart reviews for various functions related to workflow, screenings, utilizing the audit tool and other quality programs tasks.
ESSENTIAL DUTIES AND RESPONSIBILITIES PANEL MANAGEMENT:
Panel management is an organized, population-based, data driven multi disciplinary team approach to quality patient care
- Utilizes a disease registry to identify patients’ unmet care needs, to gather summary information for care
interventions, and to communicate with patients
- Uses health coaching techniques, standing orders, patient outreach and community resources to improve patient engagement and patient outcomes
- Reviews and follows up on Emergency Department and Hospital discharge summaries to facilitate coordination of transition to home
- Works as a team with other clinic staff to develop, maintain, and revise workflows to support improvements in missed care opportunities.
The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and requirements. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or it is a logical assignment to the position. The employee is expected to perform other duties necessary for the effective operation of the department.
MINIMUM REQUIEWMWNTS/QUALIFICATIONS:
Qualifications:
- Current CA RN License in good standing
- Current AHA CPR Certification
- Bilingual in English/Spanish preferred
Education:
- Associate or BA/BS Degree
Experience:
- Five (plus) years of direct patient care experience; community health and/or triage experience
Desired Skills and Abilities:
- Make quick and accurate assessment
- Write accurate and complete documentation Excellent
- Communication skills (written and verbal) Strong
- Critical-thinking skills
- Good history-taking skills
- Excellent Interpersonal communication
- Strong enthusiasm and willingness to pitch in whenever needed
- Good organizational skills
- Functions well in a high-stress environment
Physical Demands:
May be required to lift objects weighing up to 25 pounds. Sitting in normal seated position for extended periods of time. Reaching by extending hand(s) or arm(s) in any direction. Finger dexterity required to manipulate objects with fingers rather than whole hand(s) or arm(s), for example using a keyboard.
The physical demands described above are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job unless providing such accommodations would result in undue hardship for the SBNC.
Locations:
Isla Vista Neighborhood Clinic - 970 Embarcadero del Mar, Goleta, CA, 93117
Eastside Neighborhood Clinic - 917 N Milpas St, Santa Barbara, CA, 93103
Westside Neighborhood Clinic - 628 W Micheltorena St, Santa Barbara, CA, 93101
Salary Range: $47-$50/ hr (full time)
Application Process:
If you are interested in this opportunity, please complete an SBNC application, which can be found here:
https://sbclinics.clearcompany.com/careers/jobs/4055c1d5-8e3c-7c9d-2854-8cc93bed0979/apply?source=934648-CS-15732
SBNC is an Equal Opportunity employer
To learn more about us, please visit our Website at www.sbclinics.org or check us out on Facebook.
