This essential role focuses on welcoming and assisting donors, coordinating the flow of donations, and supporting the production line with timely sorting and material handling. The ideal candidate is friendly, physically capable, and has strong interpersonal skills to ensure a positive donor experience and efficient donation processing.
Schedule: Thursday-Monday 8:30am-5pm
Essential Job Duties:
-Greet and assist donors with professionalism and courtesy.
-Operate computer systems including Microsoft programs, internet, and SMCo’s Thrift Trac.
-Prepare donation center daily under supervisor’s direction.
-Clean and organize reception area before opening.
-Ensure signage, donation bins, tools, and safety gear are in place.
-Identify and communicate items not accepted per donation guidelines.
-Collect donor information and track donation sources.
-Sort accepted items by category for efficient processing.
-Assist donors in unloading and provide donation receipts.
-Maintain high standards of customer service and relay feedback to supervisors.
-Promote Alpha Resource Center’s mission.
-Follow company policies and recommend process improvements.
-Address donor questions and resolve concerns professionally.
-Inspect donations for quality and condition.
-Monitor and support production flow needs.
-Perform basic equipment checks and maintenance.
-Maintain cleanliness and safety around the building.
-Attend required training and develop job-related skills.
-Report safety, security, or personnel issues promptly.
-Always prioritize safety and professionalism.
