This is an in-office position, five days a week, ideally from 9 AM to 1 PM. The Receptionist is the first point of contact for inquiry calls from Dream applicants, their family members, friends, or medical team. This position assists with various projects related to operational and administrative areas of the organization, welcomes visitors, and volunteers, and assists with medical verification for all applicants.
The candidate must have experience with multi-line phone systems and proper phone etiquette for sensitive topics. He or She is responsible for maintaining a clean and organized office and ensures all office equipment is working properly and is fully stocked.
DUTIES & RESPONSIBILITIES
Answer incoming phone calls and forward calls to appropriate department representatives
Describe Dream program and application process and mail or email applications to potential Dream recipients and family members
Fill out, fax, and follow up on all medical verification papers to make sure Dream recipients are well enough to participate in their Dream
Primary contact for all technical and computer issues with IT consultants
Work with various departments to assist with administrative tasks
Become familiar with all office equipment and software. Coordinate repairs and modifications with appropriate vendors
Coordinate all repairs with building management. Keep a record of repairs made and ensure that the spaces utilized by DF are in good working order
Greet and coordinate Volunteers
Ensure the office area and mail room are organized daily, supply of all DF materials, maintain cleanliness of mail room
Keep inventory of collateral and initiate ordering as needed
Facilitate weighing and mailing of Dream family toy packages
Responsible for daily mailings at post office and office pick up of federal express packages
JOB REQUIREMENTS:
Bilingual preferred, English/Spanish
Experience with heavy phone lines and proper phone etiquette for high-sensitive topics
Computer proficiency in advanced Microsoft Office programs (Word, Excel, Outlook, Power Point and Web)
A basic understanding of technical support
Must be able to multi-task in a fast-paced environment
Ability to work in a collaborative, team-oriented organization
Send cover letter and resume to apply.
Dream Foundation is an equal opportunity employer and will not discriminate based on sex, race, ethnicity, or orientation. This job description may be changed as management deems necessary.
